Client Services Executive

23 hours ago

Toronto, Ontario, Canada Talentedge Full time US$60,000 - US$180,000 per year

Our client is a FTSE 250 financial and fintech group headquartered in London. With a presence in over 14 countries, the group is a global leader in the provision of trading solutions.

They are now seeking a bilingual Client Service Executive (French bilingual) to join their Premium Client Management team in Toronto. This role is central to delivering exceptional service and building lasting relationships with high-value clients.

Role & Responsibilities

  • Oversee every stage of the client lifecycle for an assigned portfolio of clients.
  • Guide clients through the account opening process, including documentation, platform demonstrations, and initial trade support.
  • Build and nurture long‑term client relationships by providing product updates, market insights, and regular portfolio reviews.
  • Support inactive clients by resolving platform issues and re‑engaging them with tailored solutions.
  • Partner with the marketing team to draft and translate communications, website content, and campaign material.
  • Ensure an outstanding client experience through efficient query handling, complaint resolution, and seamless trade execution.
  • Respond proactively to client inquiries, escalating issues promptly when required.
  • Stay informed on global market and economic developments to provide timely trading support and insights.

Skills & Experience Required

  • Bachelor's degree in Business, Economics, Finance, Management, or a related discipline.
  • Native‑level French proficiency and fluency in spoken and written English.
  • Prior experience in a client‑facing role (e.g., sales, client management, or client services).
  • Understanding of financial markets.
  • Strong integrity, with a highly client‑centric mindset.
  • Collaborative team player with excellent communication skills.

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