Technical Product owner

Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world. Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. Prodapt designs, configures, and operates solutions across their digital landscape, network infrastructure, and business operations – and craft experiences that delight their customers. Today, Prodapt's clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more. A "Great Place To Work Certified" company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally The Product Owner – Managed Services Transformation (MST) is accountable for driving the automation and service assurance roadmap of a large-scale managed services transformation program for a Tier-1 telecom operator.

Looking for a Technical Product owner with 10+ years experience who can bridges business objectives and technology enablement, ensuring that automation, observability, and AI/ML-driven operations are prioritized, delivered, and adopted effectively in Toronto, CA.

• Define and own the product vision, roadmap, and backlog for Managed Services Transformation – covering automation, observability, and AI/ML operations use cases.

• Translate transformation goals into user stories, features, and acceptance criteria that drive measurable operational improvement (MTTR reduction, automation %, service uptime).

• Partner with Solution Architects, DevOps, and Platform Engineering teams to define enablers and technical dependencies.

• Lead backlog refinement, sprint planning, and program increment (PI) sessions as part of Agile (Scrum/SAFe) delivery.

• Define automation opportunities across service management, incident resolution, and network operations.

• Work with the AIOps and Data Engineering teams to prioritize development of data pipelines, event correlation models, and alerting frameworks.

• Align with the key technical stakeholders to ensure cross-platform compatibility and shared delivery models.

• Define metrics and dashboards for transformation success, including operational KPIs and automation ROI tracking.

• Serve as the primary liaison between business sponsors, transformation office, and engineering delivery teams, ensuring alignment of product backlog with contractual outcomes.

• 10+ years of experience in IT / Telecom Managed Services or Automation-led transformation programs.

• 4+ years as a Product Owner or Technical Product Manager with Agile delivery experience.

• Strong background in Service Management (ITIL v4), Service Assurance, and Operations Transformation.

• Proven track record of defining and prioritizing backlogs for automation, observability, or AI/ML-driven products.

• Familiarity with AIOps platforms (Moogsoft, BigPanda, Dynatrace, ServiceNow, etc.) and DevOps pipelines (Jenkins, GitLab CI/CD).

• Understanding of event-driven architectures, microservices, and API-based integration patterns.

• Excellent analytical, stakeholder management, and leadership skills to navigate cross-functional transformation environments.

• Exposure to telecom OSS/BSS systems, fault and performance management, and cloud-native automation frameworks.

• Hands-on understanding of GCP/AWS cloud services, Python/Ansible-based automation, or AI/ML model integration.

• Experience defining product success metrics and value realization frameworks for transformation programs.

• Familiarity with tools such as Jira, Confluence, Grafana, Prometheus, Kafka, ServiceNow, Jenkins, and Postman.