Events & Community Manager

At Alternative Payments, we are transforming the way service-based companies handle payments. Our innovative platform automates the entire accounts receivable process, helping businesses save time, reduce costs, and scale with confidence.

We are building a global, inclusive team that values innovation, impact, and collaboration. As part of a scaling FinTech company, every person on our team has the opportunity to shape our future, influence our products, and make a real difference for our customers.

We're looking for an Event & Community Manager to scale Alternative Payments' presence in the IT services ecosystem. This is a high-impact, cross-functional role that blends strategy and execution — from leading our conference and trade show strategy, to cultivating a vibrant community that fuels growth, advocacy, and engagement. You'll be the connector who ensures every touchpoint (online and in-person) deepens trust, expands reach, and influences pipeline.

This is a hybrid position, we are in the Downtown Toronto office every Monday, Tuesday, and Wednesday

Event Strategy & Execution

• Own Alternative Payments' annual event calendar (conferences, trade shows, webinars, roadshows, customer meet-ups).

• Manage event budget ($500K-$1M), logistics, vendor relationships, booth design, and onsite team coordination.

• Partner with Sales, Partnerships, and Customer Success to maximize ROI (pre-event campaigns, onsite demos, post-event follow-up).

• Develop scalable playbooks to ensure consistent, repeatable execution.

Community Building & Advocacy

• Build and manage Alternative Payments' community presence (peer groups, user forums, Slack/LinkedIn groups, ambassador programs).

• Act as the point person for associations, peer groups, and ecosystem partners.

• Launch and moderate digital community initiatives (AMAs, customer spotlight programs, online discussions).

• Design and run advocacy initiatives such as customer advisory boards, reference programs, and testimonial pipelines.

Content & Engagement

• Present in webinars organized by Marketing and industry partners, helping communicate key messages and insights.

• Collaborate with Marketing to enable cross-marketing initiatives by facilitating introductions and joint content opportunities with industry partners.

• Partner with Marketing to produce event and community content: abstracts, panel prep, recap blogs, and social campaigns.

• Drive engagement through creative tactics (gamification, leaderboards, recognition programs).

• Capture field and community insights to inform Sales, Marketing, and Product.

Measurement & Optimization

• Track and report KPIs, including:

  • Event ROI (pipeline influenced/sourced, cost per SQL).

  • Community growth and engagement (active members, participation).

  • Advocacy expansion (case studies, references, testimonials).

• Provide leadership with post-event reports and recommendations for improvement.

• 3–5+ years of experience in event management, field marketing, or community management (B2B SaaS or FinTech preferred).

• Familiarity with event platforms (Whova, Splash, ON24, Eventbrite) and community tools (Slack, Discord, LinkedIn).

• CRM/marketing automation experience (HubSpot, Salesforce, etc.) a strong plus.

• Excellent communicator, presenter, and storyteller — able to connect with partners, customers, and internal teams.

• Strong project manager with the ability to juggle multiple deadlines and stakeholders.

• Creative, entrepreneurial mindset with a bias for action in high-growth environments.

• Deep understanding of the MSP ecosystem (peer groups, associations, major conferences such as ASCII, IT Nation, MSPGeekCon, ChannelPro, Robin Robins) strongly preferred.

• Willingness to travel across North America (~35–55%).

Compensation: The total compensation range for this role is $100,000-$140,000 CAD plus equity. The range displayed on each job posting reflects the approximate total target compensation for the position. Within the range, individual pay is determined by factors including relevant skills, experience, education/training.

• Work on meaningful, high-impact projects that are helping to shape the future of FinTech.

• Collaborate with a global, innovative team that values your contributions.

• Learn and grow through a supportive, knowledge-sharing environment.

• Competitive salary tailored to your experience, skills, and expertise.

• Equity opportunities so you can share in our growth and success.

• Unlimited PTO and flexibility when you need it most – because work-life balance matters.

• Learning & development stipend to help you grow and do your best work.

• Transparency & Honesty: We operate openly and build trust with customers, investors, and teammates.

• Dependability: We do what we say we will, consistently and reliably.

• Partnership: We collaborate across teams and with clients to solve big problems.

• Revolutionary & Boldness: We challenge norms to create stronger, safer, and simpler solutions.

• Diversity & Inclusion: We embrace different perspectives to build stronger teams and a more inclusive workplace.

We encourage applicants from all backgrounds. Studies show men often apply when meeting ~60% of qualifications, while women and underrepresented groups may feel they need 100%. If you're interested, we want to hear from you

At Alternative Payments, inclusion isn't just a value; it's how we operate every day. We are committed to ensuring our hiring process works for everyone, so if you require reasonable accommodation, please let our hiring team know and we will partner with you directly to ensure a great interview experience.