Member Services Rep

3 days ago

Stratford ON NA W, Canada CFC003 Full time $30,000 - $50,000 per year


Benefits/Perks
  • Career Growth Opportunity 
  • Competitive Compensation
  • Complimentary Crunch Gym Membership
  • Discounts on services, products, and more
  • A seriously fun work environment
  • Training and Development Programs
  • FREE Accredited Industry Certifications 
Company Overview Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. At Crunch we Speak, Own, Understand and Live our Core Values.
  • RESPONSIBLE
  • KIND
  • INCLUSIVE
  • FUN
  • ALTERNATIVE
  • INNOVATIVE
  • PASSIONATE
Here's what we need:
  • A high-energy individual with top-notch customer service skills to serve members and guests.  
Here's what you're responsible for:
  • Providing exceptional member and guest experience, ensuring facility cleanliness, and achieving sales targets.
Here's what you'll be doing:
  • Greeting all members & guests with a smile 
  • Assist with membership and retail product sales
  • Promote membership privileges including tanning, group fitness, small group training and childcare
  • Check in all members and guests in accordance with company procedures
  • Answers phones in a courteous, helpful, professional manner
  • Facilitates all member requests or forwards to a manager
  • Maintains a professional and courteous disposition 
  • Knows club facility, services, and schedules
  • Maintains a clean and organized work area
  • Performs opening and closing duties
Who you are:
  • You are professional and courteous
  • Strives to execute at a level to exceed performance expectations
  • Superior communicator who energizes others
  • Proficient reading and writing skills
  • Strong customer service orientation
  • Demonstrates knowledge of the Crunch brand and offerings
  • Maintains friendly and helpful attitude to all club staff, members, and guests
Your skills, education, and experience:
  • Business experience in a service-oriented environment is desirable
  • On the job training is provided
  • CPR/AED certified or can complete within 30 days from hire
Physical Demands: This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours.

Looking to combine work, fitness and fun? Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Crunch is an amazing company to work for.

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