Bilingual After Hours Representative

1 week ago

Calgary, Alberta, Canada Superior Plus Propane Talent Acquisition Full time $40,000 - $70,000 per year

What we will offer you:
 

Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life's challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.

Reporting directly to the Emergency Contact Team (After Hours) Supervisor, the Bilingual After Hours Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding delivery of propane. The After Hours Representative will also be responsible for providing exceptional customer support, generating orders and collaboratively working with and relaying information to the Logistics Coordinators and Credit and Collections specialists to assist in the efficient delivery of propane and related services. 

Must be bilingual - both written and spoken - French and English.

Schedule:  Wednesday to Saturday 5:30pm - 4:00am EST

What you'll do: 

Build positive, collaborative relationships with all points of contact including customers, team members and management. Consistently apply and leverage developed procedures and processes to effectively answer customer inquiries, resolve issues and manage customer expectations. Ensure resolution of their question, issue or concern in a timely manner. Provide accurate and reliable delivery information to customers. Review customer account information during each call to ensure accurate and current data. Update system information as required and obtain any missing information as needed. Validate customer account information to ensure corporate compliance with Privacy Information guidelines. Escalate customer questions, concerns or issues as needed and facilitate the customer's transition to a new internal contact to ensure resolution of their issue and ensure customer service standards are achieved and exceeded. Dispatch Delivery calls after hours. Ensure that any emergency or escalation has been resolved and delegated properly and that the appropriate emergency protocol has been followed. Document all customer phone calls to ensure that quality customer service is being provided. Situations that are outside standard guidelines are escalated to the North American Contact Centre Director, Logistics Manager or Service Logistics Manager This role has an indirect impact on safety. Responsibilities include identifying and escalating possible safety issues or concerns to ensure immediate resolution 

What you bring: 

Post-secondary degree or diploma or equivalent experience. Bilingual (French/English) is required.One (1) year previous customer service experience, preferably in a contact center environment. Work collaboratively as a positive contributing team member, as well as independently. Exceptional customer service skills with strong organizational skills Excellent communication skills, both oral and written. Attention to detail required, ensuring accurate capture of customer data, as well as comprehension of complicated and varying customer needs. Ability to multitask, using several computer software systems at once Computer literacy, specifically Microsoft Offices Outlook and Excel is required. Previous experience with Cargas, ADDS or similar Billing/Ticketing system is preferredFlexible night shift availability and weekends 

Superior Propane is Canada's leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.

"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at to let us know how we can enhance your experience."


  • Bilingual Customer Experience Representative

    1 week ago

    Calgary, Alberta, Canada Superior Plus Propane Talent Acquisition Full time $45,000 - $65,000 per year

    What we will offer you: Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.Opportunity: A continuous focus on professional development with many opportunities for training & career growth.Health & Wellness: Competitive health benefits right from the start including...

  • Member Service Representative, Bilingual

    1 week ago

    Calgary, Alberta, Canada GroupSource LP Full time $52,000 - $53,000 per year

    Member Service Representative, Bilingual (French)Who We AreAtGroupSource, we believe great work starts with a strong foundation, built on purpose, people, and partnership. For over 40 years, we've partnered with Canadian organizations to design and administer affordable, customized group benefit plans. We're more than just a service provider; we're an...

  • Technical Services Representative

    2 weeks ago

    Calgary, Alberta, Canada AWI (Anthratech Western Inc.) Full time $60,000 - $90,000 per year

    THE COMPANY At Anthratech Western Inc. (AWI) we provide water treatment solutions for industrial and municipal water and wastewater treatment plants in Canada, the United States and select international markets. AWI is privately owned, with our head office and research and development facility located in Calgary, Alberta. THE POSITION The Technical Services...

  • Customer Service Representative

    1 week ago

    Calgary, Alberta, Canada aeee004f-ba59-48b1-bda6-bb0a802d8392 Full time $81,280 - $104,000 per year

    Job descriptionSBI Canada Bank is currently looking for qualified individuals to fill the role of Customer Service Representative at its branch in Calgary, Alberta.This position reports to the Supervisor/Asst Manager/Branch Manager and is primarily responsible for performing the following functions:Roles & Responsibilities of CSRAwareness of the Policies,...

  • Bilingual Service Desk Team Lead

    1 day ago

    Calgary, Alberta, Canada Yochana Full time $62,400 - $100,800 per year

    Role: Bilingual Service Desk Team LeadLocation:Calgary, AB, Canada OnsiteRate: CAD$ 24/Hr on T4About the Role:We are seeking a motivated and experienced Service Desk Team Lead to oversee the day-to-day IT service desk operations supporting a 24×7 environment. The ideal candidate will bring strong technical expertise in PC troubleshooting, ServiceNow...

  • Inside Sales Representative

    1 day ago

    Calgary, Alberta, Canada TerraLink Horticulture Full time

    Job Title: Inside Sales RepresentativeLocation: On-Site, Calgary, ABJob Type: Permanent Full-TimeReports to: Inside Sales ManagerAbout Us –TerraLink Horticulture is now considered a leading manufacturer and retailer of crop input products in Western Canada. We provide farmers, production managers and professional growers with a wide range of fertilizers,...

  • Customer Service Representative

    7 days ago

    Calgary, Alberta, Canada EUROCRAFT COLLISION CENTRE CALGARY LTD. Full time $31,200 - $52,000 per year

    Position available immediately for Customer Service Representative (CSR)Status: Full-time permanentLocation: A Street S.W.Starting Date: ImmediatelyClosing Date: until the position have been filledEurocraft Collision Centre Calgary Ltd., is a small, locally owned and operated, family run business, looking for an AMAZING new addition to add to our team We...

  • Customer Service Representative

    1 day ago

    Calgary, Alberta, Canada Wesco Full time US$120,000 - US$180,000 per year

    DescriptionWe are seeking a Customer Service Representative to join our team in Calgary As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solutions or requested...

  • Business Development Representative

    1 day ago

    Calgary, Alberta, Canada Selkirk Signs Full time $65,000 - $100,000 per year

    Selkirk Signs is committed to being an industry-leading company that is self-propelled by empowered people, quality craftsmanship and unparalleled customer service. We are a proud ESOP company (employee owned) which offers all eligible employees the opportunity to purchase shares and become an owner of Selkirk Signs. This creates a unique culture of...

  • Business Development Representative

    7 days ago

    Calgary, Alberta, Canada PuroClean Calgary Full time $70,000 - $110,000 per year

    Job SummaryIf you're a natural relationship builder who loves connecting with people and chasing opportunity, this role is for you. We're a people-first restoration company looking for a Business Development Representative (BDR) to grow our presence through networking, events, and social media outreach. This position is ideal for someone who's driven,...