Clinic Manager and Administrator

Absolute PhysioCare & Sports Rehab. is seeking for a full time Clinic Manager position. This is an excellent opportunity for you to join our fun, energetic, positive and friendly workplace. Our team is comprised of passionate and collaborative health professionals and staff that work closely with one another to get clients feeling their best.

Absolute PhysioCare & Sports Rehab. focuses on providing the highest quality of care for our patients. We provide the following services: Physiotherapy, Pelvic Health, Dry Needling/IMS, Massage Therapy, Chiropractic, Acupuncture & Cupping, Kinesiology/Active Rehabilitation, Custom Foot Orthotics, bracing and more.

Qualifications for Clinic Manager:

• 2+ years prior experience working in a management role
• 1+ year of JANE App experience is required
• 1+ year experience with direct billing
• 1+ year experience liaising with ICBC and WorkSafeBC and billing
• Must be customer service oriented and a people person
• Able to delegate tasks as needed and improve team productivity
• Able to provide positive feedback to staff and provide them with tips and strategies to assist in increasing their productivity and reducing errors

Requirements/Must Haves:

• Experience as a medical office assistant or Clinic Manager role
• Leadership skills to mentor and support a team of Medical Office Assistants
• Able to communicate effectively with your team and management
• Eagerness to learn and grow
• Reliable, responsible, and flexible with schedule
• Ability to manage competing priorities
• Ability to navigate conflict in a calm and collaborative way
• Quick learner and ability to solve problems
• Exceptional organization and project management skills
• Experience in managing and collecting account payables, book keeping

The following is not required but will be a great asset and will set you apart from other applicants:

• Experience in social media and marketing

Responsibilities and Duties:

• To ensure that clinic operations are efficient, professional and organized
• To provide support and mentorship to the administrative team, therapists and clients
• Plan scheduling of staff and shift coverage, ensuring staffing requirements meet demand levels
• Assist in the hiring process of medical office assistants
• Provide training and orientation of new staff members
• Assigning and delegating appropriate tasks to staff
• Manage the clinic's inventory
• Develop protocols and procedures to improve our current operations and staff productivity
• Ensure best practices are met and adherence to guidelines is established with clinical staff
• Book keeping and managing and collecting account receivables

The Clinic Manager will also be completing medical office assistant duties which includes:

• Register patients in Jane App, collect payment, issue receipts
• Have a strong understanding of our professional services, and assist patients with bookings
• Patient scheduling, billing and claims
• Direct billing to 3rd party insurers
• Answer phone and email queries
• Maintenance of clinic including management of retail products / sales, cleanliness of the clinic
• Processing Medical Records
• Washing and folding of laundry

What We Offer:

• Professional friendly work environment
• Paid training provided
• Competitive wages (based on experience and qualifications), hourly wage is based on experience
• Flexible schedules
• Comprehensive group benefits extended health plan (medical, dental, vision, prescriptions,etc)
• Professional development and mentorship
• Internal career advancement opportunities

If you are interested and you have the following qualifications, please submit your resume and cover letter. Thank you to all applicants for your interest in this opportunity.

Job Type: Full-time

Pay: $27.00-$32.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Extended health care
• On-site parking

Application question(s):

• Have you worked in a physiotherapy, chiropractic and massage clinic and for how long?
• Do you have any experience as a clinic manager and what were your duties?
• Do you have Jane App experience and to what extent?

Work Location: In person