Delivery Manager

Job Description

What is the opportunity?

RBC is in the process of changing how people think about and interact with the bank on a daily basis. No longer do we want to be transactional and episodic, but instead find interesting ways to be a part of everyone's daily lives.

The Agile Delivery Manager leverages agile and traditional project management frameworks and practices to lead the delivery of value-driving initiatives. This individual will work with business and technology stakeholders to mobilize roadmaps into execution; communicate risks, assumptions, highlight team and project impediments and champion a culture of continuous improvement within the delivery practice in a fast-paced environment. 

What will you do?
Initiative & Roadmap Delivery

• Facilitate high complexity or multiple medium complexity initiatives from initiation through release, provide oversight to ensure alignment with Agile Project Management practices including, but not limited to project kick-off, sprint, release and deployment planning

• Accountable alongside the team for the achievement of release objectives and results that meet LOB stakeholders' needs and expectations

• Remove impediments to delivery success through the proactive management of external dependencies, facilitation of team problem-solving, enabling delivery teams to develop new approaches to ongoing challenges

• Manage risk governance processes, operational planning, vendor management, escalate issues through business and/or IT channels where necessary

• Act as the liaison between Ventures and the larger RBC Enterprise on delivery and integration as needed

• Lead without authority, work in an environment of ambiguity and apply flexible/adaptable approaches to solving problems

Communication and Reporting

• Communicate cross functionally, ensuring transparency of progress and outcomes, report team progress and accomplishments up and across the organization

• Ensures proper communication to key stakeholders, including affected lines of business, senior management, and other global technology and infrastructure partners

• Drive stakeholder meetings to ensure transparency and accountability across the organization & facilitate cross functional communication by documented status updates, sprint/product demos and team retrospectives

Continuous Improvement – Coaching

• Champion continuous improvement mindset and culture, seek to improve team performance by promoting joint accountability of results and solving productivity issues; includes defining and tracking key team performance metrics to reinforce expected behaviors (DORA metrics, Say/Do ratio, unit test coverage, etc.)

• Facilitate and run team retros and project retrospectives

• Provide proactive coaching to individuals on the business and technology teams to help mature the agile delivery practice

What do you need to succeed?
Must Have's:

• 4-5 years of experience as a Scrum Master/Delivery Manager  – where agile and project management principles, practices and theory were diligently applied

• Minimum of 5 years of experience in working within software development and/or project management and/or business (system) analysis

• Ability to adapt quickly to changing priorities and influence others without authority

• Outcomes-focused mindset

• Excellent communication skills – both verbal and written, including presentation and facilitation skills

• Skillful in Project Management and team collaboration tools, JIRA, Confluence, Figma

• Undergraduate degree or equivalent experience

• Certified Advanced Scrum Master/PMP Certification or equivalent

Nice-to-Have:

• Ability to apply RBC Agile Management Framework and well documented Agile techniques (User Stories, Burndown techniques, Acceptance Test Driven Development, Continuous testing, etc.)

• Experience working with Cloud (AWS) technology

• Previous development experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Choice of computer: Windows or Mac

• Casual dress code

• Agile work environment 

#RBCx

Job Skills

Agile Methodology, Agile Product Development, Change Management, Coaching Others, Communication, Decision Making, Emotional Intelligence, Lifelong Learning, New Challenges, Scrum (Agile)

Additional Job Details

Address:

20 KING ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities

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