Technical Business Analyst

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Global Wealth Engineering Technology team is seeking an exceptionally skilled and technically adept Senior Technical Business Systems Analyst to drive system architecture, integration, and optimization efforts within our organization. As a Senior BSA, you will be responsible for deep technical evaluations, advanced system designs, and ensuring seamless interoperability between complex enterprise platforms. The ideal candidate has extensive experience with enterprise architecture, cloud technologies, APIs, databases, and automation frameworks, and is adept at translating technical insights into business-focused solutions.

Is this role right for you? Key responsibilities will include:

• System Analysis & Design: Conduct deep-dive analyses of business and technical requirements, ensuring scalable and efficient system designs.
• Technical Expertise: Develop, refine, and implement complex technical solutions using advanced methodologies and tools.
• Stakeholder Engagement: Collaborate with executives, business users, and IT teams to align technical solutions with organizational objectives.
• Process Optimization: Identify inefficiencies and recommend automation or process enhancements to improve system performance.
• Data Analysis & Reporting: Utilize advanced analytics to extract insights, forecast trends, and support business strategies.
• Risk Management & Compliance: Ensure adherence to industry standards, regulatory requirements, and cybersecurity best practices.
• Leadership & Mentorship: Guide junior analysts and technical staff, fostering a collaborative and knowledge-sharing environment.
• Enterprise Architecture & System Analysis: Assess and refine complex multi-tier architectures, including cloud-based and on-premise solutions, ensuring seamless integration and optimal performance.
• Technical Solution Design: Define system workflows, API interactions, and database structures, focusing on scalability, security, and performance optimization.
• System Integration & Interoperability: Develop strategies for integrating disparate enterprise systems, leveraging middleware, APIs, and messaging protocols such as REST, SOAP.
• Database & Data Management: Design and optimize relational and non-relational databases (SQL, NoSQL) and implement robust ETL processes for efficient data transformation.
• Act as a liaison between business stakeholders and technical teams to ensure clear understanding of production issues.
• Analyze and classify incoming incidents (INCs) to identify patterns, recurring issues, and potential system problems.
• Manage the full lifecycle of incidents from logging to resolution and closure, ensuring compliance with SLAs.
• Monitor and triage incidents using ServiceNow, ensuring timely updates and escalations as needed.
• Collaborate with development and infrastructure teams to drive root cause analysis and permanent fixes.
• Maintain documentation of known errors, workarounds, and resolution procedures.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Technical Proficiency: Extensive experience with enterprise systems, databases, cloud technologies, and integration frameworks.
• Programming & Scripting: Strong command of [Specify Languages – e.g., Python, SQL, Java].
• Business Acumen: Deep understanding of business processes, financial modeling, and strategic planning.
• Analytical Thinking: Ability to assess complex problems, propose innovative solutions, and implement with precision.
• Communication & Documentation: Exceptional ability to translate technical concepts into business-friendly insights.
• Project Management: Expertise in Agile, Scrum, and other software development methodologies.
• Strong understanding of incident management processes and ITIL framework.
• Proficiency in ServiceNow or similar ITSM tools for monitoring, reporting, and workflow management.
• Experience in classifying and categorizing incidents into system problems, enhancements, or user errors.
• Ability to interpret and enforce Service Level Agreements (SLAs) and ensure compliance.
• Excellent business communication skills—both written and verbal—for stakeholder updates and reporting.
• Analytical mindset with the ability to identify trends and propose improvements to reduce incident volume

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.