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Real Estate Assistant

2 weeks ago

Canmore AB TW A, Canada Canmore Real Estate Team Full time $50,000 - $100,000 per year

Overview

Reporting to the Owner of Canmore-Banff Real Estate Team and Canmore Vacation Properties (CVP) (Collectively the 'Team'), the Operations Manager carries out the day-to-day operational, administrative, and technical duties of the realty and vacation property management business. This is a fast paced, dynamic and growing business that seeks a keen individual with a great attitude and thrives in a dynamic work environment.

Duties include but are not limited to:

· Creating listing and offer documents for digital signature under the direction of a licensed Realtor

· Managing social media posts and website updates; create and send newsletters

· Schedule property inspections, photos, client meetings, showings, and obtaining feedback from other Realtors' showings

· Coordinate and schedule open houses

· Communicating with clients, other Realtors, property owners, property management companies & contractors

· Maintaining and imputing to databases and client relationship management and transaction management systems

· Assisting with listing photos and posting new properties for sale

· Overseeing a fleet of lock boxes, keys and building codes

· Purchasing and distributing supplies

· Filing documents

· Attend and contribute to regular team meetings and updates

· Mange team calendars and key dates during transactions

· Vacation property operations, such as guest bookings, guest communications, coordination with cleaners and contractors, calendar updates, price adjustments, and cleaning and maintenance tasks

Customer Service

· Positively represents the Team to internal and external stakeholders, contractors and user groups in a positive and professional manner

  • Promptly responds to all customer inquiries; in person, phone and email in a professional and timely manner

· Knowledgeable about and able to provide information Team services to Clients & other Realtors

· Seeks to understand individual client needs and assists them to find the most appropriate solution or information

· Diffuses upset, anxious and/or difficult clients and defers issues to the appropriate person for resolution if needed

· Respect confidentiality and adhere to all relevant industry regulations, acts, and guidelines

Teamwork

· Actively participates in team meetings and activities for overall team success and to identify patterns or trends, problem solve issues, and to improve /develop programs

· Consistently demonstrates respectful, effective communication skills, and proactively shares pertinent information with the Team

· Works cooperatively with the Team and Clients

· Provides back-up services for other positions as needed

· Takes on a variety of duties as assigned, that may not be part of the regular day-to-day expectations

Leadership

· Promotes a positive and professional image of the Team

· Behaves in alignment with Team values and workplace policies; identifies when things are out of alignment and acts as an agent for positive change

· Anticipates Team needs and proactively seeks to address gaps

· Addresses issues and concerns as they arise, with the person most appropriate, for a full and respectful resolution

Job Knowledge

· Provide ongoing administrative support to the Team, Clients, other Realtors, Contractors and Vacation Property Guests (i.e., phone, email, in-person),

· Provide administrative support of day-to-day operations

  • Manage and accurately process contracts, agreements and other documents
  • Draft, review and edit written correspondence such as letters, emails, contracts and advertising

· Research and source information to support various projects and initiatives

  • Liaise with leaseholder and user groups to address contracts or share pertinent information

· Develop agendas, meeting packages, and meeting minutes

· Regularly view and update the Team website material

· Assist the team with basic computer technical support

Communication

· Consistently demonstrate positive, effective communication skills and interactions

  • Manage and accurately process a high volume of daily communications in various forms (e.g. email, text, calls, and in-person)

· Communicates respectfully, professionally and tactfully

· Exercises discretion, diplomacy and judgment in handling sensitive information

· Ensures timely reporting of pertinent project information

Innovation

· Proactively identifies where efficiencies can be gained and seeks to improve processes and services

· Uses a flexible approach and creativity to work effectively in a variety of situations and adapt to new ways of doing things

· Is willing to implement alternative solutions to what is commonly done

Education & Certifications

· Minimum of secondary school diploma

· Post-secondary education, training or certification in a related field such as; real estate, hotel services, office administration, or computer software

· Class 5 Alberta Driver's License, or ability to cycle (year-round) between properties

Desired Abilities & Experience

· 2 + years related experience

o realty services, administrative, customer service, and/or hotel

o Alberta Real Estate licence preferred but not required

· Strong computer skills

o Database management (e.g., Microsoft Access) including; data entry, extraction and reporting-

o Software used in the real estate industry (e.g., Nexone, MLS, Top Producer, Interface Express)

o Microsoft Office

o Email software

o Social media skills and awareness of upcoming trends and tools

o Website maintenance

o Marketing experience

o Graphic design

o Property maintenance skills an asset

o Experience reviewing and editing documents and correspondence

o Effective oral and written communication

o Organization skills with an attention to detail

Interpersonal Qualities

  • Possesses core values: Wellness, Respect , Integrity, Service, Teamwork

· Confident, personable, inclusive, and approachable nature

  • Self-starter who demonstrates initiative

· Works well independently and with teams

· Analyzes and solves problems systematically

· Ability to prioritize actions, and re-prioritize as required

· Exercises discretion, diplomacy and judgment in handling sensitive information

Hours of Work

  • 37.5 hours per week
  • Variable hours, evenings/weekends/statutory holidays
  • Standby/Callouts

Location

  • Canmore, Alberta

Wage

  • $25/hour
  • Bonuses TBD

Vacations

  • 2 Weeks

Benefits

  • TBD

Sick Days

  • Accrued, 1 day per month, do not carry over annually

Vehicle

  • Must have access to a vehicle
  • Compensated for mileage

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

  • Paid time off

Work Location: In person