Team Lead, QASS

Program: Quality Assurance & Specialized Services

Position: Team Lead

Duration: Full Time, Contract (January 6, February 2, 2027)

Vacancy: Replacement

Salary positing is on the established grid and is pro-rated to Canopy's fiscal year $63,133.33 to $79,883.80 annually.

What We Will Ask of You: Reporting to the Program Manager of Quality Assurance and Specialized Services, you are a key member of our team

The Lead provides guidance and a high level of expertise on adult funding (budgets) as well as a variety of service options to support an enhanced quality of life. The Lead supports the Manager and a team of Coordinators, Advisors and Case Managers and liaisons with agency partners, Outside Paid Resources (OPR) and Transfer Payment Agencies (TPA) to explore potential residential/non-residential adult supports and services in line with the supported person's goals.

The incumbent guides and supports the areas of Transitional Age Youth, Adult Case Management and Quality Assurance to build program awareness, supports, resources and services to increase ongoing development and capacity building of the program to enhance the overall quality of life of service users.

Primary Responsibilities:

• Provide guidance and support to the Team through regular discussion, coaching, mentoring, work planning to support goal attainment and achieve work plan outcomes.

• Identify and evaluation risks associated with program activities and collaborate with the Team and Manager to take appropriate action

• Lead the development of individualized adult funded budget proposals for Child Welfare service users and Complex Special Care Needs in collaboration with the Team and external resources

• Provide ongoing specialized adult case management supports and oversight to adult receiving funding through MCCSS living within Ontario

• Liaise with Central Navigation regarding program/referral efficiencies including process development, Developmental Services Ontario (DSO) referrals, external communications and statistical reports

 Qualifications:

• Post-secondary Degree in Social Sciences, Social Work or related field or equivalent

• Registered Social Worker designation is considered an asset

• 5 years of experience in Case Management experience

• 5 years of experience of direct support experience in a residential setting

• Working knowledge of DSO and MCCSS's Serious Occurrence reporting guidelines

• Annual completion of a Criminal Background Check/Declaration, including Vulnerable Sector Screening (VSS)

• Ability to maintain positive and professional relationships with team members, community partners and other stakeholders

• Compassionate and responsible supporter of people, their families, and community partners

• Commitment to maximize resources and improve people's quality of life

• Valid G-Class driver's license for the Province of Ontario, access to reliable transportation and have valid proof of automobile insurance with driving for business purposes and a minimum liability of two million dollars

About Us:

We are proud to be located in Peterborough, Ontario, known traditionally as Nogojiwanong, an Anishinaabemowin word meaning "place at the foot of the rapids." Nestled along the Otonabee River — "the river that beats like a heart" — Peterborough is a place of natural beauty, cultural richness, and deep history.

We respectfully acknowledge that our work takes place on the traditional territory of the Mississauga Anisinaabeg and Chippewa Nations under Williams Treaty #20, signed in 1818 and 1923. This land is part of the territory of the Williams Treaties First Nations, including Curve Lake First Nation, Hiawatha First Nation and Alderville First Nation.

Who We Are:

At Canopy Support Services, we empower individuals to overcome barriers and live their best lives. Within a welcoming, safe, accessible environment, those with intellectual and developmental disabilities, Autism Spectrum Disorder (ASD), and Fetal Alcohol Spectrum Disorder (FASD) have access to individualized supports, resources, and specialized clinical services.

Taking an individualized approach, we recognize that everyone's abilities and circumstances are unique, and that they require different supports or solutions to achieve their best quality of life. Our skilled staff work together as a team. Through creativity, strong communication, and collaboration, they empower and inspire confidence in those we serve. We are a capacity building organization. Through planning, evidence-based approaches and proactive measures, we form a stable foundation in the lives of those we support. With knowledge and expertise, we play a part in strengthening our community and its people.

Our primary service area extends across five regions – Northumberland, Peterborough, Kawartha Lakes, Durham, and Haliburton – and is expanding virtually and physically to reach new areas. With a growing team of over 100 dedicated staff, we work with individuals of all ages to support them in different stages of their lives.

At Canopy Support Services, people are listened to, supported, and empowered. We find individualized solutions that build on strengths, and are inspired by best practice and rooted in community. Together, we build capacity, forming a stable foundation in the lives of those we support.

Our Commitment to Reconciliation: We strive to build respectful relationships with Indigenous communities and incorporate Indigenous perspectives into our workplace culture.

What We Can Offer You:

• Being a part of an engaged and caring work place

• Contributing to our Strategic Directions and FOCUS Accreditation standards

• Strong work/life balance with a work week of 35 hours with emphasis on working some evenings

• Inclusivity, Diversity, Equity and Inclusion is in our culture and talent processes

• An agency culture with core values of Inclusivity, Safety, Transparency, Innovation and Excellence.

Interested internal applicants are asked to submit their application by 4pm on December 2,

Those selected to participate in the selection process will be contacted.  Accommodation in accordance with applicable legislation will be provided for all employment related activities. 

Canopy Support Services highly values and actively encourages applications from qualified candidates from diverse backgrounds. We are committed to fostering an inclusive, equitable, diverse and accessible workplace that values and celebrates the unique contributions of every individual.