RAP Support Worker

The YMCA Southwestern New Brunswick is working hard to address the critical issue's facing the region; the health crisis, population decline, youth outmigration and child poverty. At the Y, we are striving to build a diverse and inclusive community where each person is valued for the unique perspectives and contributions they bring.

The Y offers a diverse set of programs at 20 locations in the city and surrounding municipalities. We are a community of 450 employees and 500 volunteers. If you don't have a Y story yet – now is your opportunity to get involved. We invite you to come see what the power of belonging can do for you, your career and your community.

The Opportunity

As the Resettlement Support Worker, you will report to the Resettlement Supervisor and play a key role in supporting RAP Counsellors within the Newcomer & Community Connections team. You will assist with settlement services, application support, practical guidance, and community referrals to help newcomer clients successfully adjust to life in Canada.

This position requires strong communication, organization, and teamwork skills, along with a caring approach to service. Evening and weekend work may be required on occasion to meet client needs.

Responsibilities

• Assist RAP Counsellors with client connections to and in community services and opportunities
• Work as directed by Resettlement Team Lead to assist clients with significant settlement barriers
• Assist RAP Counsellors with duties and responsibilities to community partners
• Liaise with community service providers on behalf of clients as requested
• Work with RAP Counsellors to book appointments for newcomers, and accompany clients to the appointments if needed
• Communicate with clients as requested by RAP Counsellors regarding information and orientation sessions or meetings
• Assist the RAP team with document handling and paperwork during peak arrival periods of government-assisted refugees
• Complete quarterly reports
• Complete monthly expenses
• Attend staff meetings
• Perform duties as assigned by the Manager, Newcomer Support Services and GM, Newcomer and Community Connections

Skills And Qualifications

• Ability to work flexible hours
• Fluent English language ability, knowledge of other languages is a great asset.
• Approachable and possessing a strong client-centric attitude
• Heightened sensitivity to the needs of our immigrant community
• Exceptional oral and written communication skills
• Exceptional organizational and inter-personal skills
• Employment is contingent on having a clean Criminal Record Check with Vulnerable Sector Search)

What We Offer

• YMCA membership
• In-house training and professional development opportunities
• Uniform and uniform allowance
• Personal "Y Day"
• Competitive compensation package, including benefits and pension plan
• Opportunities for career growth
• Opportunities for cross-training across departments
• Paid job-related certifications (i.e. First aid/CPR)

Required

Successful completion of a Criminal Record Check with Vulnerable Sector Search

Interested in Joining Us?

Interested candidates are invited to apply with us online at Careers | YMCA of Southwestern New Brunswick. We ask all qualified applicants to submit their cover letter and resume by 5:00pm on Friday November 14, 2025. The YMCA of Southwestern New Brunswick appreciates the interest of all applicants; however, only those selected for interviews will be contacted.

Equal Opportunity Commitment

We value the unique perspectives and contributions of each individual and are committed to building an inclusive, diverse workforce.

Duty to Accommodate

The YMCA is committed to creating inclusive and accessible environments for all. If you require an accommodation at any stage of the application or employment process, we encourage you to let us know so we can ensure equitable opportunities for all.