Analyst, Data Quality

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

As an Analyst, Data Quality, your primary goal will be to identify, analyze, and resolve data quality issues to maintain high standards of data quality. You will leverage the data quality framework to partner with our properties and other stakeholders to determine the root cause of data quality issues. You will also set up regular monitoring to ensure that stakeholders are aware of potential issues and can easily remediate the problem.

The individual will be highly technical, meticulously detail-oriented, possess strong data analysis skills, and have a strong business acumen to tie the impact of data quality improvements to strategic objectives of the organization.

This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Manager, Data Quality. This role involves interactions with primarily internal stakeholders at various levels.

What You'll Be Doing

Understanding of Ongoing Data Quality Status Within Data Assets:

• Implement data quality reporting based on framework and designed scorecards to drive continuous improvement

• Implement ongoing data quality checks and validation processes for all data assets at source and during transformation

• Conduct thorough data profiling and analysis to identify data quality issues

Enablement Of Data Quality Improvement Activities and Initiatives:

• Support initiatives for data cleansing and enrichment to improve data quality

• Work with data owners and data stewards to determine root cause for Data Quality errors by understanding data flows, dependencies, and operational impacts

• Execute processes for resolving and documenting data quality issues

• Collaborate with properties, data owners, and other stakeholders to implement corrective actions, standardized processes, and preventive measures

Ensure Data Quality Best Practices Continue to Be Applied:

• Stay abreast of industry best practices and emerging technologies in data quality management.

Who You Are

Business / Analytics Skills

• Understand the business need and how data will be used to drive decisions into action plans that will grow the business

• Effectively navigates through ambiguity and complexity to provide clarity for the team and the requester

• Works well under pressure and can manage multiple tasks under time constraints

• Strong with process management including the development of processes and procedures

• Familiar with agile methodology and comfortable working in an agile environment

Communication Skills

• Works to understand the requester needs when building the upfront story to ensure clarity and actionability

• Listens carefully to understand requirements and seeks clarity as needed

• Provides well-structured reports and documents to convey analysis and insights that are clear, concise and reader-friendly

• Demonstrates understanding of the importance of storytelling by incorporating visual enhancements into presentations

• Strong interpersonal skills and team player

Planning / Organizational Skills

• Demonstrates the ability to organize and work with large volumes of data

• Establishes clear expectations to ensure smooth execution

• Handles multiple demands and conflicting priorities by quickly re-allocating time and resources

• Organizes self and the team in setting and managing priorities

• Demonstrates a relentlessly high standard for attention to detail and holds others to the same

• Delivers on commitments on time and on budget

People Engagement

• Takes the time to acknowledge the efforts and contributions of others

Technical Skills

• Applied experience in data governance, particularly in data quality management

• Knowledge of industry leading data quality practices

• Familiar with implementation and use various data governance tools and software

• Familiar with DMBOK principles

• Understand of complete data lifecycle and related data governance requirements

• Understanding of GDPR and related legislation

• Ability to manipulate, analyze and transform large datasets to understand trends and patterns

• Working knowledge of cloud computing platforms. MS Azure preferred (Microsoft Synapse, Azure Data factory, Azure Data Lake, PowerBI)

• Proficient in SQL or other programming languages

• Experience with data visualization and dashboarding (Power BI, Tableau)

• Expert in Microsoft Office software (Word, Excel, PowerPoint, Access)

What You Bring

• Proven experience in data quality management, particularly in establishing and implementing data quality frameworks

• Experience in data profiling, cleansing, and validation

• Strong knowledge of data protection regulations, and compliance standards

• Exceptional communication and interpersonal skills, capable of collaborating with cross-functional teams to align data quality initiatives with business goals

• Analytical mindset with the ability to identify trends, detect anomalies, and translate complex data sets into actionable insights and strategies

• Experience with data governance tools and technologies such as informatica

• Bachelor's or master's degree in a relevant field (e.g., data management, information technology, data analytics, business analytics, informatics).

This role will be a Hybrid working model, which will require 3 days per week at our temporary 20 York Mills Road, Toronto, Ontario location while the Four Seasons Corporate Office located at 1165 Leslie Street is renovated, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

---