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Operations Manager
2 weeks ago
Transdev Canada is hiring an Operations Manager for our Victoria location.
As the Operations Manager reporting to the General Manager, you'll lead safe, reliable, customer-focused service delivery while hitting contractual and financial targets.
Your role
- Own daily operations: Oversee dispatch, call centre, scheduling, road supervision, administration, and service recovery to keep routes on time and within standard.
- Lead people & culture: Coach and mentor supervisors/managers; set clear goals, run regular huddles, recognize performance, and drive a collaborative, safety-first culture.
- Champion safety & compliance: Responsible for the safety management system, inspections, and incident reviews; ensure adherence to company policies and all municipal/provincial/federal regulations.
- Deliver the contract: Liaise with BC Transit to meet commitments and achieve KPI targets; manage service adjustments and communications.
- Run the business: Build and manage budgets/forecasts; monitor KPIs (OTP, road calls, preventable incidents, customer feedback, overtime, cost/vehicle-hour) and implement action plans.
- Manage assets & supply: Oversee information systems, parts procurement, and inventory control; coordinate with Maintenance to maximize fleet availability and PM compliance.
- Strengthen the customer experience: Improve retention and satisfaction through clear communication, issue resolution, and continuous improvement initiatives.
- Develop people: Define training requirements and ensure ongoing skill development for all site personnel.
- Report with rigor: Meet client, corporate, and contractual reporting requirements accurately and on time.
- Support growth: Provide technical sales support and assist in developing local leads where applicable.
- Pitch in where needed: Assist with any related operational requirements on site to ensure service continuity. This role also supports the Cowichan Regional Transit System.
The perks
- Competitive annual salary ranging from $80,000 to $90,000.
- Comprehensive compensation package that includes paid holidays, RRSP, medical/dental plans and insurance.
- Career advancement opportunities due to a strong presence across North America.
- The ability to have a positive social impact by operating sustainable mobility solutions.
- Join a Group committed to encouraging diversity and employee development.
Your profile
- You have a valid driver's license.
- Minimum 5 years of supervisory or management experience.
- Proven experience in transportation operations management, preferably in the public transit or mobility services industry.
- Experience in supervisory capacity of unionized employees will be consider an asset.
- Strong leadership and team management skills.
- Strong knowledge of safety regulations and compliance in the transportation sector.
- Thorough knowledge of the methods of operation of the transit system's staff and operational departments.
- Excellent communication and interpersonal skills
- Proficient in transportation management software and systems.
Your location :
- This is a full-time, on-site position located in Victoria, BC. with expectations to travel to the Cowichan Valley Transit Site.
- Work environment will be a combination of both indoors and outdoors.
- Requires flexibility, final schedule to be determined based on operational needs.
Join an international Group strongly rooted in the communities
Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.
Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.
In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.
And what about you? What drives you?
