Store Manager

Store Manager Position – New Pilgrim Jewellery Store Opening at CF Masonville Place, London, Ontario

Do you have what it takes to lead our first store in Southwestern Ontario?

We are thrilled to announce the opening of our newest store at CF Masonville Place in London, Ontario This is an exciting opportunity to be part of Pilgrim's journey as we expand into Southwestern Ontario. We're looking for a passionate and driven Store Manager to lead this new chapter and bring Pilgrim's values to life.

About the Role

This position is all about celebrating individuality and creating extraordinary experiences for customers and team members alike. The Store Manager will set the tone for the store, inspire the team, and deliver the best customer experience.

The ideal candidate is proactive, adaptable, and thrives in a fast-paced environment. Experience in sales, merchandising, inventory management, training, and recruitment is essential. Most importantly, the Store Manager will embody Pilgrim's core values: Integrity, Heart, Community, Ownership, Innovation, and Fun.

About Pilgrim

Since 1983, Pilgrim has been creating premium, hand-and-heart-made jewelry and sunglasses that inspire self-expression and connection. Founded in Århus, Denmark, Pilgrim began as a small, family-run business selling handmade jewelry at music festivals. Today, we've grown into a global brand with a growing presence in Canada.

This new store at CF Masonville Place in London, Ontario, will mark our 10th store in Canada, joining locations in Montreal (2), Laval (1) Quebec City (2), Ottawa (1), Toronto (1), Brossard (1), and St. Bruno (1).

Pilgrim is known for its Scandinavian design, blending timeless craftsmanship with a modern, forward-thinking approach. Our products are made with love, using recycled materials and ethical practices, ensuring that every piece reflects our commitment to sustainability and quality.

Do You Have What It Takes?

Key Qualifications:

• Exceptional communication skills, both written and verbal, in English
• 2+ years of experience in a management role, preferably in fashion retail.
• Strong organizational skills and the ability to manage inventory effectively.
• Proven ability to merchandise the store based on customer needs and visual standards.
• Experience in training and developing a team to achieve their full potential.
• Ability to achieve business goals by driving results through the team.
• Flexibility to work days, evenings, and weekends as required by the store and business needs.
• Adaptability in a fast-paced, ever-changing retail environment.
• Excellent time management and prioritization skills.

Key Responsibilities

The Store Manager will be responsible for creating and executing the store strategy, driving sales, and fostering a positive team culture.

Responsibilities Include:

• Using the PILGRIM Connect program to meet and exceed sales goals.
• Promoting an exceptional customer experience through PILGRIM Signature actions.
• Acting as a brand ambassador by understanding and sharing Pilgrim's values and story.
• Becoming a product expert, understanding trends, product details, and stories, and sharing them with customers and colleagues.
• Ensuring the store is optimally set up to deliver an exceptional customer experience.
• Using money mapping to make decisions and adjust merchandising.
• Maintaining strict control of inventory, cash, and other assets.
• Ensuring stock levels are accurate and keeping stock loss below 1% annually.
• Optimizing store organization for fast and accurate replenishment.
• Developing personalized growth plans for each team member.
• Creating and using contests to improve key performance indicators and motivate the team.
• Conducting evaluations for each team member, setting S.M.A.R.T. goals, and using the E.D.O.F. method to train and develop the team.
• Ensuring promotions and visual merchandising standards align with company guidelines.
• Planning store schedules to meet the SR% ratio in collaboration with the District Manager, ensuring optimal customer experience.
• Protecting company assets by coaching and raising awareness among staff.
• Working closely with the District Manager to plan and improve store operations.

Salary and Benefits

• Base Salary: Starting at $55,000.
• Commission: 2% on all personal sales (average $5,200+).
• Monthly Bonus: Generous performance-based bonuses (ranging between $9,048 to $15,600 per year).
• Employee Discount: 50% off retail price.
• Quarterly Jewelry Allowance.
• Salary Range: $69,000 to $75,800+

Why You'll Love Working Here

This is more than just a job—it's about being part of a team that values creativity, collaboration, and growth.

Here's what to expect:

• Freedom with Responsibility: Autonomy to make decisions and the support to succeed.
• Room to Grow: Opportunities to learn, grow, and thrive.
• Recognition That Matters: Meaningful rewards and celebrations of wins, big and small.
• Sustainability at the Core: A commitment to using recycled materials and ethical practices to create products that make a difference.

Culture

We're dedicated to creating extraordinary experiences—not just for our customers, but for our team as well. Collaboration, inclusivity, and a shared passion for making every day exceptional are at the core of everything we do.

Through our unique designs, commitment to sustainability, and the meaningful connections we build with our customers, Pilgrim is more than just a brand—it's a celebration of individuality and self-expression.

Rooted in global heritage and fueled by Canadian growth, Pilgrim remains committed to quality, sustainability, and inspiring those who encounter our story.

Be Part of the Journey

This is a community of passionate, driven people who believe in what they do. If you're looking for a place where your ideas matter, your growth is supported, and your individuality is celebrated, this is it.

Job Types: Full-time, Permanent

Pay: $69,000.00-$75,800.00 per year

Benefits:

• Casual dress
• Flexible schedule
• On-site parking
• Store discount

Ability to commute/relocate:

• London, ON N6G 3Y9: reliably commute or plan to relocate before starting work (required)

Location:

• London, ON N6G 3Y9 (required)

Work Location: In person