Dental Clerk, Dental Clinic

Req ID:
Department/Program: Dental Clinic, Children's Surgical, Emergency and Rehabilitation 
Location: Halifax  
Type of Employment: Permanent Hourly FT (100% FTE)  x 1 position(s)
 Start Date: ASAP
Union Status: NSGEU Off&Cler, Admin Professionals Bargaining Unit
Compensation: $ $ /hour
Closing Date: December 2, 2025 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other's talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi'kma'ki, the unceded and ancestral territory of the Mi'kmaq people. Working in Mi'kma'ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

Reporting to the Manager, under the supervision of the Clinical Leader, the Dental Clerk works as a member of the Dental Care Team to support the team in the care of patients in the clinic and is responsible for general reception, registration, appointment management, financial and billing duties, and correspondence management. Additional responsibilities may include, but are not limited to:  

• Maintenance of patient dental records and file maintenance
• Preparing office charts for appointments
• Managing correspondence
• Receiving/sending radiographs
• Scheduling and confirmation of appointments
• Managing clinic and operating room cancellations  
• Opening and closing the clinic
• General billing/accounting support including, preparing/processing insurance claims, processing debit/visa/MC payments, receipt of payments, and day-end financial procedures

Monday – Friday, may change as operationally required).

• Minimum of a High School Diploma or GED required.
• Successful completion of a recognized Office Administration program preferred.
• Minimum of two (2) years of related administrative/secretarial experience is preferred.
• Experience with dental billing/insurance claims required
• Demonstrated knowledge of medical/dental terminology an asset
• Experience with Abel Dent Software preferred.
• Previous experience in a dental office/clinic environment preferred
• Previous patient registration experience preferred
• Demonstrated ability to type accurately with a minimum of 60 wpm required (skills testing may be completed on shortlisted candidates and the score will be considered as part of overall suitability for the position)
• Demonstrated strong interpersonal and organizational skills required.
• Demonstrated ability to work autonomously and multitask within a team setting.
• Demonstrated proficiency with Windows, Word, Excel, and database programs required.
• Experience with Meditech, Outlook and the Internet an asset.    
• Familiarity with a variety of office machines (photocopier, facsimile, etc.).
• High degree of initiative, diligence, attention to detail, and self-discipline/focus.
• Competency in other languages considered an asset.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Admin Professionals  bargaining  unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.