Manager, Campus Living

Campus Living at UWinnipeg offers a wide variety of student programs, promoting an inclusive community that engages students in exceptional living and learning experiences within a diverse environment that fosters a sense of belonging.

The Manager, Campus Living is a full-time continuing position responsible for implementing Campus Living's strategic direction and its complex daily operations using exceptional leadership, supervisory and change management skills.

Responsibilities:

• Development programs and policies to create a positive, safe, developmentally appropriate community living environment guided by student learning and a sustainable student development policy.
• Implement Campus Living's strategic vision and operational plans.
• Implement risk assessment plan aligned with UWinnipeg's vision, mission, values, and goals.
• Provide leadership to residential governance structures and committees.
• Researches best practices of other Residence programs, maintains membership and participation in associations of University residence professionals.
• Provide leadership and direction to staff through recruitment, selection, training and evaluation, and by encouraging professional development opportunities.
• Provide leadership, guidance, and direction to Resident Advisors (RAs) in day-to-day operations.
• Recruit, hire, train, monitor, and evaluate the performance of Resident Advisors.
• Conduct weekly evening group meetings with RAs to review goals, discuss issues, programming, recognize contributions, provide and solicit feedback.
• Develops and facilitates Residence Orientation, continuously assess orientation program to ensure content is current and valid.
• Provides advice on orientation initiatives campus wide.
• Collaborate with the Director, Campus Living in providing high quality developmental, educational, and recreational programs for students in residence.
• Provide leadership and direction for the implementation of events and programs.
• Research and develop programs/initiatives aimed at fostering diversity and inclusiveness for students, staff, and faculty members.
• Identifies opportunities to collaborate on initiatives campus-wide.
• Acts as liaison with Security Services to ensure policies and practices are consistent with University standards.
• Carry a department provided cell phone and maintain the capacity to respond when necessary.
• Use departmental protocol and procedures in crisis or emergency situations.
• Meet with individual student residents to address issues of distress and/or personal concerns.
• Work with students to seek appropriate on and off campus resources, and facilitates action to address concerns and issues.
• Mediate and resolve issues, conduct formal and informal resolution conferences with students involved in alleged violations.
• Initiate appropriate disciplinary action, work with residence life staff and security to ensure the provision of a safe and secure living environment.
• Ensure the enforcement of community standards through policy interpretation and implementation.
• Meet with students in violation of Residence community standards to determine possible sanctions, follow-ups up and maintains records.
• Document incidents, write judicial reports, and correspond effectively with students through appointments and sanction letters.
• Maintain confidentiality at all times regarding discipline and distress situations.
• Adjudicate conduct cases through the Campus Living Conflict Resolution and appeals processes.
• Work with UW Security Services, City of Winnipeg Police Services, Spence Neighborhood Association and other community groups to ensure properties and residents are safe and secure.
• Monitor the assessment of residence supply and demand on a continual basis and develop strategy for future housing needs. Compile and analyze information and statistics.
• Evaluate and assess university residence occupancy, retention, and projections, and trends.
• Provide sound fiscal management of the residence life budget.
• Participate in the development and implementation of all information management systems.
• Partner with food services to maintain quality operations.
• Ensure compliance with all relevant policies, procedures, standards, and laws.
• Coordinate student account tracking systems.
• Serve on university committees task forces, and project teams as required.
• Develop policies and programs for new properties as brought on-line.
• Liaise with other institutions to continually develop and hone policies.
• Work with other staff to coordinate move-in and move-out activities.
• Work with the Short-Term Accommodations Coordinator to ensure the hostel and conference operation has the appropriate business practices, accounting, and summer staffing.
• Maintain a visible presence with all students/guests living in residence.
• Maintain positive relationships with "third party owners" of residence properties.
• Provide student-residence information to the university as requested.
• Provide campus development information to the public as requested and approved.
• Represent UWinnipeg on student residence issues with community organizations.

Qualifications:

• Bachelor's Degree in Psychology, Sociology, or a related discipline, with knowledge and understanding of student development theories. Master's Degree preferred.
• Student Conflict Resolution is a key resource for the incumbent in this area.
• Minimum three to five years' of progressive experience in a Campus/Living or Residence Life environment with a track record of success in leadership.
• Experience with program planning, training, implementation and evaluation preferred.
• Superior leadership and managerial skills with demonstrated ability to lead diverse groups including student staff.
• Effectively sets direction and motivates, coaches, develops and evaluates staff in a positive manner
• High level of understanding of the applications of technology to the functions of Campus Living
• Ability to plan strategically, to implement plans, and to assess their effectiveness.
• Ability to apply marketing and sales techniques to attract, convert, and retain students.
• Excellent verbal and written communication skills; public speaking and group facilitation skills; interpersonal, problem solving, and decision making skills.
• Proficient in the use of Campus Living Software (e.g., StarRez), database management, word processing, presentation and spreadsheet software.
• Attention to detail is required and the ability to multi-task.
• Ability to relate well to students, parents, staff, Faculty, and general public.
• Familiarity with University policies and procedures preferred. Understanding of Manitoba Liquor Control Commission policies preferred.

An equivalent combination of education, experience, skills, knowledge and abilities may be considered.

Condition(s) of Employment:

• Must be legally entitled to work in Canada.
• Required to be on call for high-level distress, mental health, and/or discipline situations both during the workday and off hours.
• Employment is conditional on successful clearance through the Child Abuse Registry and Criminal Record Searches; responsibility for both lies with the employee.
• Must be available to work varied shifts (days/evenings/weekends) when necessary and be on call.
• Ability to work overtime when required.

The salary range for this position will be from $58,513.00 to $81,117.40 annually.

Note: The work described in this posting will be conducted in-person.

The University of Winnipeg is committed to equity, diversity and inclusion and recognizes that a diverse staff and faculty benefits and enriches the work, learning and research environments, and is essential to academic and institutional excellence. We welcome applications from all qualified individuals and encourage women, racialized persons, Indigenous persons, persons with disabilities, and 2SLGBTQ+ persons to confidentially self-identify at time of application.

The University of Winnipeg is committed to ensuring employment opportunities are accessible for all applicants. If you require accommodation supports during the recruitment process, please contact

The personal information of applicants is collected under the authority of the University of Winnipeg Act and 36(1)(b) of the Freedom of Information and Protection of Privacy Act. All personal information collected via the recruitment process is used to assess the applicant's suitability, eligibility, and qualifications for employment, and to otherwise support recruitment activities. This information will be provided to participating members of the recruitment process. Questions regarding the collection of your personal information may be directed to the Director, HR Services, 515 Portage Avenue, Winnipeg, MB, R3B 2E9 or