Senior Manager, Indigenous Financial Services

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

• Please note that this role is to cover the Quebec and Ontario market

The Senior Manager is responsible for assisting in maximizing the profitability of Indigenous Banking customers by supporting and driving the development, implementation, and tracking of integrated client-focused solutions designed to enhance Indigenous business results within Commercial Banking and across relevant business lines.

The incumbent is responsible to provide competitive and sustainable customer value through the support, development and execution of coordinated Indigenous-specific initiatives.

Crucially, the position must ensure a client-centric and knowledgeable approach that respects and promotes awareness of Indigenous access to capital issues, cultures, governance structures, and laws/regulations. This approach must be consistently embedded in all material and interpersonal communications.

Is this role right for you? In this role, you will:

• Product Management: Design, Development, Implementation and Promotion
• Through the application of strong credit knowledge, identify and lead/support product and service initiatives that focus on maintaining or enhancing our competitive position, growing the balance sheet profitably, and deepening Indigenous customer relationships.
• Proactively identify opportunities to support business line efforts to achieve their Indigenous business objectives and ensure alignment of initiatives with Indigenous Banking and Bank strategies.
• Identify and monitor Indigenous segment trends and developments for applicability to the Canadian Indigenous markets.
• Analyze customer, product and competitive data, identify trends and execute opportunities to improve tailored products, product profitability, net interest income and non-interest revenues, and reduce costs.
• Assess and resolve highly complex issues and interdependencies (credit, product, channel, process and system) to effectively and efficiently deliver initiative projects.
• Business Operation Management, Process Improvement, and Communication
• Identify product education needs and deliver multi-channel programs for Indigenous Banking and business line sales teams to accelerate sales growth and meet customer needs.
• Develop and review comprehensive business requirements for new or enhanced product/operational/systems development.
• Lead project teams and take responsibility for achieving specific milestones to ensure targets are met..
• Provide expertise (credit/product/channel/policy/process/system) and guidance to sales staff and distribution channels to drive Indigenous business sales and support operational excellence.
• Oversee the management, design, development and implementation of business guidelines/policies and procedures in order to streamline internal processes and alignment and mitigate operating risk and protect the Bank's legal interests (privacy, disclosure, etc.).
• Business Plans and Strategy
• Develop business plans and contribute to developing the strategic direction of Indigenous Banking, while supporting and aligning with the Bank's Corporate Social Responsibility mandates.
• Contribute to the annual profit planning process to establish revenue and sales forecasts for all distribution channels and business lines, with guidance from the National Director, Indigenous Financial Services and heads of business lines.
• Maintain an understanding of competitive best practices around strategies/tactics:
• Ensuring research/tracking of competitive strategies/tactics is undertaken.
• Maintaining lines of communication with business lines and branch network about competitive trends.
• Advising relevant stakeholder groups on the impact of competitor service strategies/tactics.
• Representing Indigenous Banking at social and community events to increase the visibility and obtain feedback to develop future strategies.

Do you have the skills that will enable you to succeed in this role?

• University degree inbusiness/commerce and/or Indigenous studies or global development.
• 3-5 years of commercial credit experience is a requirement.
• 5+ years of business banking experience in product development and management a strong asset, and commercial banking experience, a benefit.
• Occasional travel will be required for this role
• Thorough understanding of Indigenous culture and/or an innate cross-cultural sensitivity and interest in working with and furthering Indigenous initiatives and communities.
• Thorough knowledge of the Bank's policies and procedures and their relationships within the Bank.
• Proficiency to conduct research and numerical analysis with a high attention to detail.
• Excellent communication/interpersonal/negotiating skills, proven project management ability and strong problem identification and resolution skills.
• Self-motivated, efficient, able to take initiative and work independently with minimal direction.
• High level of flexibility to adapt quickly to business environment undergoing constant changes.
• PC Windows & Microsoft Office literate with excellent skills related to Business Planning.

What we're offering…

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• A competitive compensation and benefits package
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers

For candidates in Quebec: In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Location(s): Canada : Quebec : Montreal || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Quebec

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.