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Retail Sales Manager

2 weeks ago

Vancouver, British Columbia, Canada The Saskatoon Farm Full time $60,000 - $80,000 per year

About Us

The Buffalo Room is a unique retail space nestled within the scenic Saskatoon Farm, offering customers a curated selection of local, handcrafted, and seasonal goods. We're passionate about providing an exceptional shopping experience that reflects the beauty and values of our community. The Buffalo Room plays a key role in delivering a welcoming and memorable guest experience to our patrons.

Position Overview

We are seeking a dynamic, hands-on Retail Sales Manager to lead the day-to-day operations and long-term success of The Buffalo Room. This role combines people leadership, visual merchandising, inventory management, and customer engagement in a fast-paced, values-driven environment.

The ideal candidate is a motivated and organized individual with a passion for retail, a strong eye for design, and the ability to foster a positive team culture. You will work closely with the General Manager and other departments to elevate the retail experience while optimizing operational performance.

Key Responsibilities

  • Oversee daily operations of The Buffalo Room to ensure excellence in customer service, sales performance, and overall store presentation
  • Greet and engage customers, offering personalized product recommendations and creating a warm, inviting shopping experience
  • Lead, train, schedule, and support a team of retail staff—ensuring high morale, accountability, and ongoing professional development
  • Manage inventory levels: place orders, receive shipments, maintain stockrooms, and coordinate with vendors to ensure optimal product availability
  • Plan and execute visual merchandising strategies and seasonal displays to highlight key products and enhance sales
  • Operate and manage the point-of-sale system; process transactions, returns, and exchanges
  • Monitor sales performance, analyze trends, and identify opportunities for growth and operational improvement
  • Collaborate with the General Manager to review store sales, staffing needs, and performance metrics
  • Support and participate in marketing initiatives such as social media content, in-store demonstrations, and events tied to The Buffalo Room
  • Maintain cleanliness and organization of the store, stock room, storage areas, and customer washrooms; dispose of garbage and recyclables responsibly
  • Work flexible hours, including weekends and the occasional evening, especially during peak seasons and special events
  • Perform additional duties as assigned to contribute to the success of The Buffalo Room and Saskatoon Farm

Required Experience & Qualifications

  • Minimum 3 years of experience in the retail industry
  • At least 1 year in a retail management or supervisory role
  • Proven ability to lead teams and achieve performance targets
  • Experience in visual merchandising, inventory management, and customer service
  • Comfortable using retail technology, POS systems, and basic reporting tools
  • Creative, detail-oriented, and solution-focused
  • Strong interpersonal and communication skills

Compensation & Benefits

  • Wage: $24 - $26 per hour (based on experience)
  • Bonuses & Incentives: Performance-based bonuses and seasonal event-related income opportunities
  • Employment Type: Full-time, year-round position
  • Opportunities for growth and development within a vibrant, locally focused business

Skills You'll Develop and Apply

  • Leadership & Team Building – Motivate and guide your team to succeed
  • Creativity & Innovation – Design compelling merchandising and marketing displays
  • Communication – Deliver excellent customer service and build strong team relationships
  • Digital & Technical Skills – Operate POS systems and analyze retail reports
  • Problem Solving – Resolve issues quickly and maintain smooth day-to-day operations
  • Numeracy & Inventory Control – Track and manage stock, analyze sales, and place orders
  • Customer Engagement – Build lasting connections with a loyal customer base

Language Requirements

  • English (fluency required)
  • Additional languages are considered an asset

Why Join Us?

At the Saskatoon Farm, we're more than a destination—we're a community. As a leader in The Buffalo Room, you'll play a key role in shaping how customers experience our space and the values we represent. This is a unique opportunity to contribute to a local business rooted in family and community connections.

Job Type: Full-time

Pay: $24.00-$26.00 per hour

Benefits:

  • Casual dress
  • Company events
  • Discounted or free food
  • On-site parking
  • Store discount

Experience:

  • Retail management: 1 year (required)
  • Retail sales: 3 years (required)

Work Location: On the road