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Housing Support Worker

2 weeks ago

Toronto, Ontario, Canada Good Shepherd Centres Full time $50,000 - $80,000 per year

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at

This opportunity is with our Good Shepherd - Toronto Non-Profit Homes.

How You Will Make an Impact

As a Housing Support Worker, you will enhance the dignity and quality of life of tenants living with the challenges of substance use, mental illness, and a history of homelessness. Working within a multidisciplinary team, you will help tenants maintain stable housing, develop independent living skills, and foster a sense of community and belonging.

  • Deliver one-to-one assistance to tenants transitioning to and maintaining permanent housing, supporting them in developing life skills such as cooking, grocery shopping, and home maintenance.
  • Support tenants with maintenance requests, rent payments and resolution of rental arrears.
  • Offer supportive counselling, conflict resolution, and advocacy to help tenants achieve personal goals and maintain successful tenancies.
  • Participate in case conferences and work closely with Addiction Counsellors, Property Management staff, and other community partners to provide coordinated support.
  • Identify community needs and contribute to the development and facilitation of tenant-driven programs, including social, recreational, and educational activities.
  • Encourage tenant participation through committees and community events that foster empowerment and inclusion.
  • Maintain accurate and confidential tenant files, complete required reports and statistics, and contribute to program evaluation and improvement efforts.
  • Work in compliance with all Good Shepherd Health and Safety policies and the Occupational Health and Safety Act to ensure a safe environment for tenants, staff, and visitors.

What You'll Bring to Our Team

  • Social Service Worker or Social Worker diploma/degree, or equivalent education and experience.
  • Addictions Certificate from a recognized institution and minimum 2 years of related experience supporting individuals with substance use and housing challenges.
  • Minimum 3 years of experience in a supportive housing setting preferred.
  • A demonstrated commitment to the mission values of availability, responsibility, adaptability, quality and dignity is essential
  • Knowledge of Harm Reduction, Concurrent Disorders, and Psychosocial Rehabilitation Principles.
  • Excellent interpersonal, counselling, and conflict-resolution skills.
  • Strong written and verbal communication, organizational, and computer skills.
  • Demonstrated ability to work collaboratively within a multidisciplinary team.
  • Commitment to anti-racist, anti-oppressive, and culturally competent practice.
  • CPR/First Aid and WHMIS certification.
  • Valid Ontario driver's license is an asset.
  • Demonstrated understanding of workplace health and safety practices and understanding of an employee's responsibility under current legislation

What We Offer

  • Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
  • Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
  • Staff recognition programs along with access to self-care supports and EMPLOYEE /
  • FAMILY ASSISTANCE PROGRAM (EAP)
  • POSITIVE and ENCOURAGING atmosphere
  • Make a difference and provide HOPE

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at

Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.