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Sr. Specialist, Workforce Management
2 weeks ago
Location:
Toronto
Address
100 Queens Quay East Toronto, Ontario M5E 1V3 Canada
Job Title
Sr. Specialist, Workforce Management
Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.
Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.
Position Overview
Reporting to the Director, Retail Store Operations, the
Sr. Specialist, Retail Workforce Management
is responsible for driving strategic workforce planning and execution across the retail network. This role leads the development, implementation, and continuous improvement of workforce management practices that enhance the customer experience, optimize labor productivity, and support operational excellence.
What You'll Do
- Support the execution of workforce strategies that drive customer experience and optimize sales per labor hour across all retail locations.
- Ensure consistency in schedule creation, while maintaining compliance with local labour laws and HR standards.
- Lead all new Workforce Management projects and initiatives, including system upgrades, process improvements, and change management efforts.
- Execute the customization and configuration of the Workforce Management system to meet evolving business needs and optimize workflows.
- Support new store openings by ensuring workforce management systems are fully configured and operational prior to opening week.
- Conduct weekly performance analysis of payroll usage and scheduling trends to identify opportunities for increased efficiency and cost control.
- Partner with stores and internal teams to gather feedback on tool functionality, reporting needs, and potential enhancements.
- Collaborate with HR and Field Leadership to review in-store headcount standards aligned with business goals.
- Support the Master Retail Planning Calendar with key workforce management dates and milestones.
- Provide ongoing operational support to stores in executing Canada Goose retail standards, rules, and best practices.
Let's Talk About You
- Minimum 5 years of experience in one or a combination of the following industries: apparel or retail industry, top-tier consulting firm or investment banking
- Proven ability to execute strategic initiatives and deliver actionable insights.
- Undergraduate degree in a discipline that teaches quantitative and qualitative analysis and critical thinking
- Strong written and verbal communication skills
- Advanced proficiency in Microsoft Excel, PowerPoint, and Word
- Can understand 'the big picture' and exercise good business judgement
- Ability to structure, break down and solve complex business issues
- Exceptional planning and organizational skills with high attention to detail
- Ability to manage multiple projects concurrently and multitask effectively to meet changing priorities and tight deadlines
- Able to partner with other functions/business leaders on complex problems and business issues
- Ability to inspire and lead others to action, both direct subordinates and peers
- Strong understanding of retail and apparel industry, up-to-date on industry events and hold perspective on major issues
- Ability to analyze financial reports
What's in it For You?
- A company built on Canadian roots and heritage
- Your work is recognized with a comprehensive and competitive Total Rewards Program
- Opportunities for career growth through numerous internal and external programs
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
- Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- Inspiring leaders and colleagues who will lift you up and help you grow
We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.
Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us
