Dispatcher

Fort Garry Industries (FGI) is Canada's most trusted truck and trailer parts, sales, and service provider. FGI group of companies has over 500 employees with locations across Canada. 

With over 100 years of service under our belt, we are always expanding and looking for talented and motivated people to join our team and help with our continued success Joining FGI means being part of a forward-thinking team shaping the future of the transportation industry.

Our Edmonton East location has an exciting opportunity for a Dispatcher to join our team

What You Will Do:

The Dispatcher will coordinate FGI products/shipments while maintaining strong relationships with multiple drivers, be accountable for maximizing driver utilization, and communicate effectively internally and externally to successfully serve our customers. You will work with your Branch team members to deliver a high-quality customer experience that exceeds customer expectations through the following tasks:

• Schedule/dispatch vehicles to appropriate locations by analyzing and determining the most efficient routes for drivers to take, considering factors such as traffic conditions, delivery schedules, breaks, time of day, weather, vehicle capabilities, and other variables. Optimize routes to minimize delays and fuel consumption.   
• Verify customer orders and invoices before assigning drivers, including all documentation related to TDG (transporting dangerous goods), to ensure that it is accurate and in compliance with Transportation Canada.
• Provide exceptional customer service by addressing inquiries, providing updates on shipments, and resolving any issues that customers may have, including any delay, vehicle breakdowns, or customer complaints. 
• Coordinate customer pickups and core returns using electronic delivery hardware as applicable (tablets or Sonim devices).
• Prepare and present reports on dispatch operations to management, support annual inventory count processes to highlight successes, challenges, and areas for improvement. 
• Follow supervisor instructions in accordance with company policies, safe work procedures and practices, including the use of PPE, operation of all equipment safely, and complete required training to ensure proper use and workplace safety.
• Ensure consistent attendance and adherence to assigned work hours. 
• May pick up orders in the warehouse for delivery and secure cargo to the vehicle (manual or forklift).
• Other duties as assigned.

What We Require:

• 2 or more years of experience with GPS and routing software, specifically Geotab or Elite Extra, as well as strong geographic knowledge of the area served, combined with a High school diploma or equivalency 
• Demonstrated interest in logistics/transportation management is an asset
• Knowledge of local and regional traffic laws in addition to demonstrated ability to understand maps and effective routes
• Ability to work in a dynamic and fast-paced environment with ease
• Excellent customer service skills – Dedicated to exceeding the expectations of internal and external customers
• Strong communication skills - Confident in delivering clear and detailed information to customers and team members
• Team-oriented, cooperative, adaptable, disciplined, and solution-focused
• Professionalism, integrity, and committed to safety and excellence
• Proficient knowledge of Microsoft Office Suite and technology - Able to learn in-house systems
• Familiarity with aftermarket parts or heavy-duty parts is preferred but not required

What We Offer:

• Competitive Wages - PLUS Yearly bonus
• Great Benefits – Health, Dental, Vision, and much, much more
• RRSP Matching0
• Health Spending Account - $500 per year
• Paid sick days and Short-Term Disability Benefits
• Discount on gym membership
• Retirement Perks
• And an overall great place to work to be

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit, and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities, and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do, it's also the smart thing.

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