IT Support Specialist

Fredericton, NB

Information Technology

Experienced

Full-time

$54,614 - $70,998 / year

Competition Number: #

Benefits:

Health Insurance

Dental Insurance

Paid Time Off

Flexible Work

Pension plan

Life Insurance

Disability Insurance

Employee Assistance Program

Tuition Aid

Wellness Programs

Closing Date: October 28, 2025 at 4:00 PM

OFFICE OF RESEARCH SERVICES

The Office of Research Services (ORS), within the Office of the Vice-President Research (OVPR) and under the direction of the Executive Director, ORS, provides pre-awards, post-awards, partnership development, intellectual property (IP) & agreements management, technology and knowledge transfer, commercialization and legal advice and support services to faculty, staff, and students on the Fredericton and Saint John campuses.

WHAT WE OFFER

Ful-time | 3 Year Term | Fredericton | Hybrid

UNB is committed to ensuring employees can maintain a healthy work-life balance. As such, we are proud to support a hybrid work approach, which includes flexible hours and work-from-home options.

Standard Work Hours: Mon - Fri | 8:15 am - 4:30 pm|36.25 hours per week

Salary Range: $54,614- $70,998 per annum

YOUR FOCUS

Reporting to the Director, Research Operations and Services, the IT Support Specialist will review existing tools, processes and platforms to determine the best path forward for on-boarding and ongoing maintenance of those tools and platforms. In addition, they will oversee the implementation and training to end users in ORS and in all faculties and departments.

Create a workplan and schedule that identifies and sequences activities that are needed to successfully implement various software tools and manage the life cycle software systems.

Manage and support enterprise-level software platforms and user environments, such as the VPR and ORS SharePoint sites.

Configure and maintain systems to ensure optimal performance and uptime.

Provide technical support and troubleshooting for hardware, software, and network issues.

Maintain user accounts, permissions, and system access across multiple platforms.

Work with vendors to understand the different software tools to ensure they are being implemented properly and maintain relationships for ongoing support of software tools.

Receive training on the various tools so this can be translated to our research community which may involve implementing new systems.

Work with faculties and departments to promote uptake of different software tools and develop protocols and provide training and support for end users.

Collaborate with cross-functional teams to implement and document technology solutions.

Monitor progress of projects and adjust as necessary to ensure the successful completion of the projects.

Establish a communication schedule to update stakeholders, including appropriate staff who are leading individual projects, ITS, and the research community.

Evaluate the outcomes of the projects as established during the planning phase.

Work with UNB's Integrated Technology Services to ensure systems meet UNB's IT policies and integrate with current systems.

WHAT YOU BRING

Diploma or degree in Information Technology, Business Technology, Computer Systems, or a related field.

Prior experience as a business or IT analyst or relevant experience as a project manager.

Additional Strengths

Excellent analytical, problem-solving, and critical thinking skills.

Excellent judgment and decision-making skills.

Excellent written and verbal skills.

Excellent work habits and organizational skills.

Ability to multi-task and work in a team environment.

Documenting technical processes and creating user guides.

Collaborating with non-technical stakeholders to gather requirements and deliver practical solutions.

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A little bit about us

University of New Brunswick

The University of New Brunswick employs more than 3,200 full- and part-time staff, including faculty, support staff and students. UNB values people and we have proudly been named as one of Canada's Top 100 Employers for 2025 and one of Atlantic Canada's Top Employers for 2024.

UNB is situated on the unceded territory of the Wolastoqiyik and Mi'kmaq peoples along the banks of the beautiful and bountiful Wolastoq river, a region recognized worldwide for its natural beauty. UNB is a comprehensive university with a long history of excellence in teaching and research.

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Work With Us

WHY CHOOSE UNB?

UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.

PROFESSIONAL & TECHNICAL STAFF UNION (PTSU)

This position is part of the PSAC, Local 60551 employee group and falls under the PTSU Collective Agreement.

COMMITMENT TO EQUITY, DIVERSITY & INCLUSION

The University of New Brunswick and PSAC/PTSU Local 60551 are committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

We thank all who apply; however, only those selected for an interview will be contacted.