Program Associate

The Program Associate is a key member of the program team providing day-to-day administrative and operational support in a dynamic environment with multiple priorities. Under the direction of the Program Manager/ School Manager, the role has a strong orientation toward customer service, projects and cross-functional teamwork, and presents a positive and professional image while employing the University's values (Caring, Creative, and Courageous).

As a primary point of contact on non-academic matters, this position is integral to optimizing the student experience by providing multi-faceted support for the duration of their program at RRU. The position may support programs delivered in an on-campus, online, or blended format.

Job Requirements

• Post-secondary certificate or diploma in office administration or business
• Minimum three years of recent administrative support experience. Note, an equivalent combination of education and experience may be considered
• Experience working with diverse populations in a multi-cultural environment
• Excellent verbal and written communication skills
• Intermediate to advanced ability to use MS Office software (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, etc.)
• Ability and willingness to become proficient with university's systems and software, e.g.: Moodle, Agresso Student, etc., and virtual video communication systems, e.g.: Zoom, Teams, Skype, etc.
• Strong analytical, critical-thinking, conflict resolution, and teamwork skills
• Commitment to service excellence when interacting with all internal and external clients
• Demonstrated attention to detail with a high level of accuracy
• Demonstrated self-starter who is able to plan, coordinate, prioritize and support complex projects and events using effective time-management and creative problem-solving skills
• Demonstrated ability to work with minimal supervision, take initiative where and when appropriate, and work well under pressure

Competencies:

Competency

Level

Definition

Learner/Customer Focus

2

Probes deeply into learner needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand learner requirements and surpass their expectations.

Decision Quality

2

Swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.

Collaboration

1

Learns how to operate as a team player, contributing actively to the group's efforts. Seeks others' inputs, appreciates their contributions; offers to help when the need is clear.

Equity, Diversity & Inclusion

2

Grasps the uniqueness of each individual and challenges others who use stereotypes. Seeks out opportunities to learn and put into practice ideas from others with different perspectives, backgrounds, etc.

Drives Vision and Purpose

2

N/A

Instills Trust

2

Consistently adheres to organizational policies and practices, even when they are unpopular or inconvenient. Builds trust by honoring commitments and by being open and honest at work.

Climate Action

1

Has a basic understanding of climate change including its causes, impacts, and related risks. Is aware of the general options and tools for action (for mitigation, adaptation and resilience).

Additional Information

This is a regular, full-time position working 37.5 hours per week. This position has been evaluated at ADM-C with a salary range of $55,202 (minimum) to $64,846 (midpoint) to $74,490 (maximum) per annum. Employment offers will normally be made between the minimum and midpoint of the range and are determined by knowledge, experience and internal equity. The University is pleased to offer a comprehensive benefit package. Royal Roads University is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our faculty and staff including, but not limited to, women, visible minorities, Indigenous people, persons with disabilities and persons of any sexual orientation or gender identity.

While Royal Roads University values all applications we receive, only those candidates shortlisted for further consideration will be contacted. Please note that all qualified candidates are encouraged to apply. However, you will need to be legally eligible to work in Canada for the duration of the employment contract. If you require any form of accommodation throughout the recruitment process, please contact us directly at attention: Abbi Rogers or extension 4408 so we can offer you individualized assistance and ensure equity in our recruitment and hiring process. ALL COMPETITIONS WILL CLOSE AT 10.00 P.M. ON THE DATE OF CLOSING