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Organizational Change Management Specialist

2 weeks ago

Montreal, Quebec, Canada Insight Global Full time $90,000 - $120,000 per year

Organizational Change Management (OCM) Specialist

Location:

Montreal, QC – Hybrid (3 days onsite; client site is 10 minutes from office)

Role Overview:

We are seeking an experienced
Organizational Change Management Specialist
to lead change initiatives for a major migration project from
Google Workspace (GWS) to Microsoft 365 (M365)
. The ideal candidate will design and deliver end-user experience strategies, training content, and communication plans to ensure smooth adoption and engagement.

Key Responsibilities:

  • Develop and execute
    OCM strategies
    aligned with
    ADKAR
    or
    Prosci
    methodologies (Rotter's and Kotter's 8-Step Model familiarity is a plus).
  • Create
    end-user training content
    including:
  • Simulated training modules
  • PowerPoint decks
  • Micro-learning videos for self-service
  • Design and manage
    communication plans
    for migration and adoption initiatives.
  • Collaborate with backend technical teams to align change activities with platform readiness.
  • Drive
    stakeholder engagement
    and manage resistance through structured change interventions.
  • Utilize tools such as
    MS Teams
    ,
    SharePoint
    , and
    ServiceNow
    for collaboration and ITSM processes.
  • Support service desk readiness and ensure ITSM controls are integrated into change plans.

Required Qualifications:

  • Bilingual (French & English)
    – verbal and written proficiency.
  • 5–10 years of experience
    in Organizational Change Management within IT transformation projects.
  • Proven experience in
    end-user experience design
    ,
    training development
    , and
    migration projects
    .
  • Strong knowledge of
    OCM frameworks
    : ADKAR, Prosci (mandatory), Kotter's 8-Step Model.
  • Familiarity with
    ITSM tools
    (ServiceNow preferred).
  • Background in
    service desk operations
    and change control processes.

Preferred Skills:

  • Excellent communication and stakeholder management skills.
  • Ability to create engaging, user-friendly training content.
  • Strong analytical and problem-solving skills for adoption challenges.

Work Environment:

  • Hybrid schedule: 3 days onsite in Montreal.
  • Client site located 10 minutes from office.