Student

2 weeks ago

Barrie, Ontario, Canada Royal Victoria Regional Health Centre Full time $40,000 - $60,000 per year

Job Summary & Requirements
The
Student, Indigenous Patient Services
role aligns with strategic direction from Ontario
Health's First Nations, Inuit, Métis, Urban Indigenous (FNIMUI) Strategy
, and with the foundational strategic priorities identified in the Letters of Relationship between RVH and Barrie and Area Native Advisory Circle – Indigenous Health Circle (BANAC - IHC).

Under the supervision of the Manager, Indigenous Patient Services, the Student, Indigenous Patient Services will provide support and advocacy for First Nation, Métis, and Inuit patients (in-patient and out-patient care), caregivers and families.

Role Responsibilities:

  • Communicate effectively, both written and verbally, when supporting patients, their families and health care teams
  • Address cultural/spiritual needs, including leading smudging ceremonies upon request
  • Support patients through triage and the admissions process as needed
  • Establish therapeutic relationships and complete referrals for patients based on their personal and health needs
  • Advocate for patients and their families when barriers arise to ensure quality and timeliness of treatment
  • Assist patients to better understand hospital services

Qualifications:

  • Enrolled in post-secondary education in a health science, social science or Indigenous studies (or culturally recognized equivalent)
  • Lived experience within an Indigenous community, combined with knowledge of Indigenous cultural practices including the ability to perform a smudging ceremony
  • Experience and understanding of First Nation, Métis and Inuit history, culture, health determinants, and perspectives on health and well-being
  • Demonstrate excellence in self-management, attention to detail, ability to prioritize multiple tasks, and perform duties without supervision
  • Excellent computer skills with an ability to review and document patient records in a timely and accurate manner
  • Ability to correctly make decisions involving client issues/problems including when to escalate the problem to a more senior member of the team
  • High attention to detail and data accuracy with strict adherence to policies and handling of confidential information
  • Demonstrate excellent interpersonal and customer service skills, including tact, diplomacy, sensitivity and patience
  • Ability to effectively learn and acquire new knowledge and skills
  • Demonstrate excellence in communication skills, both verbal and written

Work Schedule:

  • The successful candidate will work two to three 4-hour evening shifts weekly and two 8-hour weekend day shifts (every other weekend) on site at RVH
  • Some travel between RVH locations may be required

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