Customer Service Representative – Front Desk

1 week ago

Etobicoke ON MR R, Canada ServiceOntario Full time $30,000 - $50,000 per year

Location: Etobicoke, ON

Pay: $18.00 per hour

Schedule:

  • Monday: 9:00 AM – 5:00 PM
  • Tuesday: 9:00 AM – 5:00 PM
  • Wednesday: 9:00 AM – 5:00 PM
  • Thursday: 12:00 PM – 7:00 PM
  • Friday: 9:00 AM – 5:00 PM

About the Role

We are seeking a full time Customer Service Representative to join our ServiceOntario team in a front-facing public service position. You will operate a computer at the front counter, assisting customers with a wide range of transactions and providing accurate information in a professional and courteous manner.

In this role, you will:

  • Process Driver, Vehicle, Health Card, Identity Card, and Accessible Parking Permit transactions
  • Provide services such as renewing driver's licenses and health cards, registering motor vehicles, issuing license plates/vehicle permits, and issuing accessible parking permits
  • Offer customers accurate information and policy guidance
  • Maintain a clean and organized workspace; perform small tasks as needed to support office operations

Key Responsibilities

  • Greet and assist customers
  • Process transactions efficiently and accurately using data entry systems
  • Answer inquiries in person
  • Verify documents for completeness and accuracy
  • Keep organized notes and follow established procedures

Eligibility & Requirements

  • Strong communication skills with a focus on clarity and professionalism
  • Previous customer service experience is preferred
  • Strong keyboarding and computer skills
  • Ability to learn quickly and adapt in a high-volume, fast-paced environment
  • Minimum 18 years of age
  • Must provide an acceptable Criminal Record & Judicial Matters Check (CRJMC) upon hire

What We Offer

  • $18.00/hour starting wage
  • Fixed weekly schedule
  • Supportive and professional team environment
  • Chance to serve the community and make a difference

How to Apply

Submit your resume through Indeed. Only shortlisted applicants will be contacted for an interview.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

  • On-site parking

Ability to commute/relocate:

  • Etobicoke, ON M9R 2R5: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • Have you ever been employed by ServiceOntario?
  • Are you willing to undergo a criminal background check as part of the hiring process?

Language:

  • French (required)

Work Location: In person

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