Software Asset Management Specialist

Join our Global IT Asset Management team

You will be an integral part of the IT Asset and Configuration Management Team. The analyst will ensure that critical software asset details are accurately discovered and populated in the ServiceNow Asset Management Database,  effectively tracked, re-harvested, and ensure all licensing terms and conditions are followed.

Position Responsibilities: 

• Planning, monitoring, recording, and tracking software assets to ensure compliance with available software standards, service agreements, and warranties.

• Coordinating all software assets through each stage of the lifecycle.

• Tracking software globally in end-user and hosted environments (Private and public cloud, and data center).

• Initiating investigations and reviews to uncover non-compliance, policy and process breaches, reduce risk, and remediate issues.

• Resolve issues, discrepancies, and anomalies associated to discovery, reporting, and tools.

• Generating, ELP, LP, Cloud, and SaaS allocation reports itemizing costs by business unit.

Required Qualifications:

• Minimum (3+) years of experience with IT software asset management, software sales, software auditing firms, hardware asset management, procurement, or software purchasing.

• Solid understanding of software asset life cycle management processes including planning, acquisition, deployment, monitoring, decommission, and disposal.

• Experience in software licensing, software usage rights and effective license position reporting.

• Knowledge of Oracle, Microsoft, Adobe, IBM, and other enterprise software titles.

• Experience using industry SAM Tools such as ServiceNow (CMDB, SAM Pro/HAM Pro, ILMT, Flexera, Aspera, BMC, HP, Manage Engine.

When you join our team:

We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Referenced Salary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.