Medical Office Assistant

1 week ago

Strathroy ON NG C, Canada Dr. Kathleen Nelligan Full time $48,000 - $72,000 per year

The Medical Office Administrator is responsible for ensuring the efficient, professional, and compassionate operation of the plastic surgery clinic. This role involves coordinating patient care and office logistics, maintaining accurate medical and financial records, and providing administrative support to the surgeon and clinical staff. The successful candidate will demonstrate exceptional organizational skills, discretion, and a commitment to patient confidentiality and quality service.

Key Responsibilities:

1. Patient and Front Office Management

  • Greet patients and visitors in a professional and courteous manner.
  • Schedule and confirm consultations, follow-ups, and surgical procedures.
  • Manage phone and email communications, triaging inquiries appropriately.
  • Obtain and update patient demographics, insurance, and contact information.
  • Ensure patient privacy and compliance with PHIPA and other applicable regulations.

2. Administrative and Clerical Duties

  • Prepare and manage correspondence, forms, and reports.
  • Maintain electronic medical records (EMR) with accuracy and attention to detail.
  • Process referrals and coordinate communication with other healthcare providers.
  • Track and organize consent forms, surgical photos, and operative documentation.
  • Maintain an organized and professional office environment.

3. Financial and Billing Support

  • Process payments for consultations, procedures, and products.
  • Issue receipts and maintain accurate financial records.
  • Assist with billing to OHIP and private insurers as applicable.
  • Support inventory tracking for medical and office supplies.

4. Clinical Support (as needed)

  • Prepare examination and consultation rooms for patient visits.
  • Assist with patient flow and documentation during busy clinic days.
  • Support preoperative and postoperative coordination, including patient instructions and scheduling.

5. Compliance and Quality Assurance

  • Maintain confidentiality and adhere to privacy and safety protocols.
  • Assist with office policy updates and accreditation requirements.
  • Participate in staff training and quality improvement initiatives.

Qualifications:

  • Diploma or certificate in Medical Office Administration or related field.
  • Minimum 2 years of experience in a medical or surgical office setting preferred.
  • Proficiency with EMR systems and Microsoft Office Suite.
  • Excellent communication, interpersonal, and organizational skills.
  • Knowledge of medical terminology and basic understanding of billing processes.
  • Ability to handle sensitive information with professionalism and discretion.
  • Experience and certification in medical device reprocessing is preferred

Personal Attributes:

  • Professional, polished, and compassionate demeanor.
  • Strong attention to detail and multitasking ability.
  • Adaptable and proactive in a fast-paced environment.
  • Commitment to delivering a positive patient experience.

Working Conditions:

  • Primarily in-office role, with patient-facing and administrative duties.
  • Occasional extended hours during surgical or clinic days may be required.

Job Types: Full-time, Permanent

Pay: $24.00-$28.00 per hour

Ability to commute/relocate:

  • Strathroy, ON N7G 3C9: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • Do you have a diploma or certificate in medical office administration or equivilent?
  • Are you fluent in medical terminology?

Experience:

  • Medical office: 1 year (preferred)

Work Location: In person

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