Bilingual Inside Sales Manager

Poste: Gestionnaire des ventes internes bilingue

Lieu: Montréal-Est, Québec

Salaire: $ – $ CAD

Postes ouverts: 1

Questions de preselection:

• Êtes-vous bilingue (français et anglais) ?
• Avez-vous de l'expérience avec ?
• Avez-vous déjà géré une équipe ?

Aperçu du poste:

Waste Management (WM) recherche un gestionnaire des ventes internes bilingue pour diriger et encadrer son équipe de ventes internes. Le rôle vise à stimuler la performance commerciale, la satisfaction des clients et la croissance stratégique dans le secteur des énergies renouvelables et de l'environnement.

Responsabilités principals:

• Diriger et développer l'équipe de ventes internes (environ 20 employés).
• Maintenir la stratégie commerciale et un haut niveau de satisfaction client.
• Stimuler la performance en génération de prospects, ventes croisées et ventes additionnelles.
• Recruter, former et encadrer les représentants des ventes internes.
• Collaborer avec le directeur régional des ventes pour les stratégies de prix et de services.
• Gérer et mettre à jour les données clients dans Salesforce CRM.

Qualifications requises:

• Formation : Baccalauréat ou diplôme d'études secondaires avec au moins 4 ans d'expérience pertinente.
• Expérience : Minimum 3 ans en gestion des ventes B2B et 3 ans en ventes directes B2B.
• Compétences : Bilinguisme (français/anglais), connaissance de Salesforce, leadership, coaching, pensée stratégique et communication claire.
• Déplacements : Occasionnels.

Profil ideal:

• Leader expérimenté (gestion de représentants et de superviseurs).
• Excellent coach et communicateur, capable d'assurer la communication ascendante et descendante.
• Sait instaurer la responsabilisation et corriger la performance.
• Penseur stratégique avec compréhension du CRM (Salesforce un atout).

Rémunération et avantages:

• Salaire de base + commission.
• Avantages complets : assurance médicale, dentaire et vision, REER collectif avec contribution de l'employeur, vacances et congés payés, etc.
• Poste en bureau (aucune aide à la relocalisation).

Job Title: Bilingual Inside Sales Manager

Location: Montreal, QC

Job Summary:

Manages the activities of the Market Area's Inside Sales Team and provides an accomplished level of expertise in the sale of Waste Management services over the telephone to customers resulting in additional revenue. Develops and implements appropriate sales and marketing programs to meet current and future customer needs and provides guidance and direction to Inside Sales Team members.

Essential Duties and Responsibilities:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
• Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
• Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and works with the Market Area Sales Manager to help resolve unique customer issues.
• Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.
• Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
• Develops and executes ongoing training that provides both formal training and informal coaching sessions to all Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed. Updates all Inside Sales Representative reference material as appropriate.
• Participates in training and coaching the Inside Sales staff.
• Assists in the communication and maintenance of the Market Area's pricing and service strategies.
• Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation.
• Works with the Market Area Sales Manager to develop and implement strategies to up sell and cross sell to customers via outbound calls.
• Communicates goals to Inside Sales Representatives. Arrange for proper training, if necessary so Inside Sales Representatives may successfully meet expectations.

Supervisory Responsibilities:

• The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:
• Direct supervision of 10 full-time employees, including: Inside Sales Supervisor & Account Executives
• Indirect supervision of 10 full-time employees, Including: Account Associates

Education and Experience:

• Education Bachelor's degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
• Experience Three years of relevant work experience in business-to-business sales management, plus three years in direct business-to-business sales (in addition to education experience).
• This is a management position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or Market Area requirements. This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval.

Job Type: Full-time