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Consultant, User Experience

2 weeks ago

Ottawa, Ontario, Canada MNP Full time

What do you think of when you hear the name MNP? We are more than a prominent consulting firm in tax and accounting, we are redefining how organizations succeed in the digital age by bridging strategic vision, technical innovation, and operational execution to deliver transformative results.

Make an impact with our Digital Advisory team as a User Experience Consultant. As a trusted advisor, you will bring a human-centred approach to our experience design process, focusing on the needs of the user to reimagine how our clients can adopt new digital solutions to support their customers and employees. You will work in collaboration with product strategists, other experience design professionals, and development teams to design and implement new solutions that engage people in new ways.

At MNP, you will work alongside a collaborative team of creative thinkers and problem-solvers. You will gain hands-on experience, tackle meaningful challenges, and grow your skills in an environment where your voice is valued, and your development is a priority. If you are ready to accelerate your career and make a lasting impact, this is where your journey begins.

Responsibilities:

  • Conducting research to understand user need
  • Documenting workflows and business processes
  • Creating wireframes and visual designs using tools like Figma
  • Defining functional and design requirements
  • Testing user interface designs to ensure they address best practices for usability and comply with accessibility standards
  • Providing guidance to development teams on best practices and technical approaches for meeting accessibility standards
  • Working cross-functionally with product owners, clients, developers, and QA testers to deliver projects on time and within budget.
  • Writing process, technical, and training documentation as required.
  • Presenting findings/deliverables to client teams.
  • Coordinating project activities, including planning, client and team meetings, status reporting, and project deliverables.
  • Working collaboratively with team members and supporting a team learning environment

Skills and Experience:

  • A post-secondary degree or diploma in Business Administration, Marketing, Commerce, Computer Science or equivalent.
  • Minimum of 5 years of experience providing user experience services to software development projects.
  • Deep knowledge of WCAG accessibility standards and AODA compliance requirements
  • Experience designing for web, portals, mobile apps, and data user interfaces
  • Understanding of digital technology platforms, including web content management systems, mobile apps, customer relationship management (CRM), AI, and analytics.
  • Knowledge and experience with various aspects of SDLC and agile/scrum methodologies.
  • Demonstrated ability in building strong client relationships.
  • Experience building research plans and conducting interviews and facilitating workshops
  • Experience analyzing data to extract insights for user behaviour modelling, task analysis, and business process review.
  • Ability to work effectively in fast paced environment both independently and as part of a team.
  • Experience in presenting materials and recommendations to small or large audiences.
  • Must have Government project experience
  • Must hold a Canadian Government security clearance of Enhanced Reliability or greater
  • Bilingual in English and French is considered an asset
  • Willingness to travel, as required


More than a paycheque, MNP is proud to offer customized rewards for our team members. With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.

Our program offers benefits that allow you to thrive at work and outside of the office. Be rewarded with generous paid time off including 4 personal days, firm sponsored social events, a group pension plan with 4% matching contribution, voluntary savings products, bonus program eligibility, a wellness subsidy, health and dental benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible 'Dress For Your Day' environment and more

The annual salary range for this position is: $70,000 - $85,000


We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply

Future/Current Opportunity:
Current