Store Supervisor

Job Title: Store Supervisor - WIN Colwood Location

Victoria Women In Need Community Cooperative (WIN) is a non-profit community service cooperative that provides programs to support women, trans, non-binary, and Two-Spirit people along their journey between crisis, self-sufficiency, and wellness. We run 5 resale shop locations as well as an online shop to be able to support us in funding our programs and operations.

If you are someone who likes a small shop atmosphere, enjoys customer service, wants to make a positive difference in your community, is committed to the environment and reducing waste, is proactive, and wants to grow and develop with the organization – then this is the job for you The successful candidate will become part of a diverse team of dedicated people who work hard, are committed to a shared set of core values, and also enjoy their work.

• Type of Position: Full-Time
• Location: 310 Goldstream Ave #2, Colwood, BC V9B 2W3
• Wage Range $19.00- $20.50/ hour (with paid breaks)
• Hours per week: 35-40 hours/week including at least one weekend day; schedule subject to change based on business needs

This is a hands-on position that plays a key role in ensuring that day to day retail operations run smoothly, including:

• Providing leadership for the team in reaching store goals.
• Taking a hands-on approach, this role will coordinate day-to-day tasks, opening and closing the store, organizing breaks, rotating and merchandising stock and playing a key role in helping to ensure that the store meets performance goals.
• Providing leadership in excellent customer service; greeting customers; promoting the store, making recommendations; helping customers to locate the right merchandise; and dealing with issues as they arise.
• Able to deal with challenging customer service situations calmly and respectfully, and comfortable de-escalating conflict
• Experience working with people with addiction and mental health issues in an empowering and non-judgmental way
• Coordinates coverage in coordination with supervisor as needed
• Building and maintaining a positive, empowering and cooperative team working environment,
• Processing sales transactions and reconciling store transactions using a POS system, opening and closing the till and supporting team with POS issues as needed.
• Merchandising and displaying product items according to merchandising principles and procedures throughout the store.
• Promoting the store and current sales.
• Providing information regarding WIN and its programs.
• Responsible for supervising the location and ensuring their supervisor is kept informed of issues as needed.
• Providing orientation and training to new staff and volunteers.
• Assisting in implementing changes to the store layout and promotions as agreed.
• Ensuring that all store duties are complete at the end of each day, and that the store is set up for the next day, including stock rotation, and maintaining a clean and orderly store.
• Ensuring all WIN policies and procedures are carried out effectively.
• Maintaining high standards and expectations.

Required Skills and Experience:

• Must have a minimum of 2 years' retail experience with some experience as either a keyholder, person in charge or assistant manager or leadership role.
• Resourceful, positive attitude and an excellent communicator.
• Excellent customer service skills, able to answer questions in a friendly and positive manner as well as work towards positive solutions.
• Experience working with people with addiction and mental health issues in an empowering and non-judgmental way
• A good knowledge of second-hand items including clothing, household goods and furniture would be considered an asset
• Well-organized with a good attention to detail, and a good sense of how to merchandize stock effectively.
• Knows about and values the work that WIN does in the community – must have an understanding of what WIN is all about.
• Ability to communicate respectfully, both verbally and written,
• Able to build empowering relationships with customers, donors and Program Participants that reflect WIN's values and vision,
• Able to work autonomously, and use judgment, initiative and critical thinking skills in problem solving and communication on a case-by-case basis,
• Accurate and dependable in working with cash / point of sale system including cash in / cash out.
• Able to work independently and as part of a team, including supervising and leading the team.
• Previous experience working in security or similar fields would be an asset
• Good knowledge of quality standards for second-hand goods.
• Comfortable maintaining ongoing communication with supervisor.

Why Work at WIN?

At WIN, we believe in supporting both our team and our community. When you join us, you'll enjoy:

• Employee Assistance Program – Support for your well-being when you need it.
• Extended Health & Dental Benefits – Available after the waiting period.
• Retirement Savings Options – RRSP and TFSA contributions to help plan for your future.
• Co-op Membership – Have a voice in shaping the company's direction.
• Paid Time Off – Because work-life balance matters.
• Purpose-Driven Work – Be part of a team making a real difference in the community.

Join WIN and be part of something bigger

WIN actively encourages applications from members of groups with historical and/or current barriers to equity, including, but not limited to, persons who identify as women, members of groups that commonly experience discrimination due to race, ancestry, color, religion, and/or spiritual beliefs or place of origin, Indigenous peoples, persons with visible and invisible disabilities, 2SLGBTQI+ persons, Trans and gender variant persons and others with the skills and abilities and knowledge to engage productively with diverse communities.

Only candidates chosen for interviews will be contacted.

Job Type: Full-time

Pay: $19.00-$20.50 per hour

Benefits:

• Dental care
• Extended health care
• Store discount
• Vision care

Application question(s):

• Are you currently (or have you ever been) an employee or volunteer at Victoria Women in Need?

Experience:

• Retail management: 1 year (preferred)
• Retail sales: 2 years (required)

Work Location: In person