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Guest Services Manager

2 weeks ago

Halifax, Nova Scotia, Canada The Armour Group Limited Full time $60,000 - $80,000 per year

About Freehand Hospitality

Rooted in chef-led creativity, our team is passionate about bringing people together with bold flavours, thoughtful ingredients, and warm, welcoming service. We celebrate diverse culinary styles—from upscale Maritime dining to classic French fare—paired with genuine hospitality that leaves a lasting impression. Every dish tells a story, and every experience celebrates connection, community, and a true sense of place in Halifax.

Now open on the Halifax waterfront in the new Queen's Marque district, Mystic explores the natural landscape of Canada with a focus on our Maritime provinces. Here, Chef Malcolm Campbell, who developed a passion for haute cuisine and refined techniques in Michelin-starred settings, leads a team dedicated to showcasing the region's most exceptional natural ingredients, curating an authentic expression of time and place.

Mystic is currently seeking a Guest Services Manager to be the driving force behind creating an unforgettable dining experience. From welcoming service to seamless operations, you will lead with passion and precision, ensuring every detail reflects the sophistication and quality of fine dining. You'll oversee daily service operations, inspire the FOH team, and ensure every guest feels genuinely welcomed. This role requires strong organizational skills, a natural eye for detail, and the ability to balance scheduling, administrative duties, and team leadership.

What You'll Be Doing:

  • communicating the restaurant's vision and values, leading by example;
  • inspiring and mentoring the FOH team through coaching, feedback, and performance evaluations;
  • interacting with guests, address inquiries, and resolve complaints promptly and professionally;
  • overseeing FOH performance, ensuring compliance with service standards and polished guest experiences;
  • educating staff on the wine list, menu changes, and refined service techniques;
  • managing scheduling, staffing, payroll submissions, and other administrative tasks;
  • collaborating with events and culinary teams to deliver seamless private dining experiences;
  • supporting inventory management and ordering to maintain smooth operations;
  • ensuring compliance with the Liquor Control Act and all other regulatory requirements;
  • other similar duties as assigned from time to time.

The Person We Are Looking For Has:

  • proven leadership experience in fine dining (10+ years hospitality leadership preferred);
  • strong interpersonal and communication skills with a calm, professional presence under pressure;
  • solid knowledge of wine, cocktails, and fine dining etiquette;
  • strong organizational and administrative skills, including scheduling and payroll/timesheets approval;
  • a passion for creating exceptional guest experiences;
  • the ability to motivate, coach, and support a high-performing team.

What's in It for You?

  • Competitive compensation and comprehensive benefits (extended Health & Dental, RRSP matching, Employment Assistance Program).
  • Uniform allowance.
  • 50% dining discount at Freehand locations.
  • Growth opportunities within a dynamic and expanding hospitality group.
  • A supportive, energetic workplace where high standards and genuine hospitality go hand-in-hand.

About Freehand Hospitality

A member of The Armour Group, Freehand Hospitality is an equal opportunity employer. We value our employees and their well-being. If you're looking for work-life balance, career growth, and an opportunity to positively contribute to the community, this role may be for you.

While we thank all applicants, only those selected for an interview will be contacted. Qualified applicants are invited to submit their resume and cover letter to