Chapter Lead/ Patient Wellbeing Coordinator- Ottawa, ON

Purpose of the Position

The Chapter Lead/Patient Well-being coordinator is responsible for advancing the quality of care received by patients and the SCD knowledge of healthcare providers in the south eastern region (Ottawa, Kingston, and environs). The incumbent will provide psychosocial support, support patients in accessing optimal care in hospitals, build relationships with community health centres and organizations, and grow SCAGO in the region.

The incumbent will also build a community hub for SCD and the larger community.

Working Environment

The chapter lead/patient wellbeing will work in a fast-paced, high-demand environment involving clients with physical and psycho-social issues of a complex, sensitive, and time-urgent nature. He/she will maintain professionalism and efficiency working with limited supervision, exerting initiative, good judgment, and excellent communication skills. He/she will be empathetic, compassionate and understanding when dealing with the clients.

• Services are mostly delivered either in-person at the hospital or other service locations as might be necessary from time to time.
• There is an opportunity for a 1-2 days/week of remote work thereafter.
• The incumbent may also be required to support psycho-social events on 1-2 Saturdays/month and must be able to work flexible hours.

Preference for a candidate with a social work or psychology background. The incumbent must reside in Ottawa.

# Of Hours/ Job Type

The position is up to 20 hours per week, with the potential to increase to full-time (up to 40 hours per week).

Benefits

• Performance-based bonus: An additional 10% of total hourly earnings, paid at the end of the yearly contract.
• Company events
• Flexible schedule
• On-site parking

Growth Opportunity

SCAGO is an organization that actively supports staff growth. Based on performance, growth opportunities include contract extension, advancement within the organization and staff training.

Role Expectations

• Regional growth and community engagement
• Develop and lead a regional work plan to grow SCAGO in the Southeastern region.
• Support implementation of quality standards for SCD in the region's hospitals
• Provide psycho-social support to people with sickle cell disease.

Advocacy and Support Services

• Advocate for clients (e.g., OW, ACSD, SSAH, ODSP, housing eviction)
• Provide crisis management from a trauma-informed lens
• Provide counseling and consultation services to individuals and families with SCD
• Operate from evidence-based case management approaches
• Respond to emails, phone calls, or other correspondence on time

Data Management and Quality Improvement

• Develop and maintain a database to identify and manage sub-optimal care experiences in hospital settings
• Provide accurate, timely, and relevant evaluations and reports to management and hospital partners
• Utilize software applications to record, track, and report on clients' journeys
• Ensure all communications and records are kept confidential and secure

Regional Outreach and Collaboration

• Work with hospitals, patients, and families
• Work closely with other chapter leads to support programs across the province
• Develop and implement plans to tackle unemployment and housing issues within the SCD community
• Collaborate with employment agencies and OYAP to improve employability of SCD patients

Additional Responsibilities

• Other duties as assigned by the CEO
• Conduct surveys, focus group interviews, and research to understand the needs of the SCD community
• Establish relationships and programs to help families navigate essential services
• Hold and facilitate virtual and/or in-person peer support group meetings
• Conduct monthly peer support sessions.
• Network with external stakeholders in the community

Qualifications

1. A masters' degree in social work (MSW) or clinical psychology is preferred.

2. Familiarity with relevant legislation (e.g. Health Care Consent Act, Mental Health Act, etc.)

3. Superior communication, problem-solving, time management, and documentation skills

4. Ability to work collaboratively as a member of a multidisciplinary team

5. Self-motivated and demonstrated ability to manage a busy and varied caseload

6. Background in qualitative and quantitative studies is an asset

7. A minimum of 2 years+ experience working with racialized communities or patient organizations is desirable.

8. Experience with Teletherapy and creating a successful virtual experience

9. Experience providing consultation and collaborating with multidisciplinary teams

10. Completion of a satisfactory Police Vulnerable Sector check

11. Candidate ideally is bilingual in English and French

Apply through this posting OR send your cover letter and resume, with references included, as a single document to

Job Type: Part-time with potential to become full-time

Expected hours: up to 20 hours per week

Pay:

$27-$29/hour for candidates with a first degree (no Master's degree, pay based on experience).

$30-$31.50/hour for candidates with a Master's degree or higher (pay depends on experience).

Application question(s):

• Are you available to commence work within 8 weeks?

Education:

• Master's Degree (required)

Experience:

• social worker: 3 years (required)
• patient support or advocacy: 3 years (required)
• leadership: 3 years (required)

Work Location: On the road