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Application Production Support Analyst
2 weeks ago
Title:
Application Production Support Analyst
Location: Montréal QC H3A 2A6
Email Address:
PR: $60/hr on T4
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Job Description:
The APS Analyst ("Analyst") is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT. Such tasks include change, request, incident and problem management for the department. As required, The Analyst shall serve on a team, which acts as a technical point of contact for all application related issues. The analyst shall use the SQL database and Linux platform skills to work on issues, suggest improvements, communicate the impact and resolution to the requestor. The Analyst shall further work on automating SQL and Linux scripting to display continuous improvement and work towards stabilizing the applications health. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.
In detail
Manage daily operations requests for assistance and oversee the production applications:
Ensure issues are identified, tracked, reported on and resolved in a timely manner.
Manage operations expectations effectively and participate to any task force required by operations if needed.
Perform level 1 and 2 support and complex analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts
Prepare Test strategy, Test scenarios and test cases for the defects identified
Liaison and discussion with BNP Paris central teams for all parameterization related issues and any other functional advice on reported issues or proposed solutions.
Work with external infrastructure, monitoring and DBA team to fix the incidents.
Ensure a smooth follow up of all technical processes (Online, STP and batches…).
Understand the database concepts and provide extractions to users whenever required.
Participate to the night support of the application and undertake the appropriate actions – both functional and technical.
Closely follow up of all generated logs (Online, STP, batches) and alerts and monitor the flows dashboards.
Ensures presence, monitoring and checks during application rollouts and DR exercises.
Ensure excellent Communication, reporting and escalation as and when needed.
The strengths and skills that will help you succeed
Bachelor's degree required in IT, equivalent to Computer Science or other similar engineering fields; advanced degree considered a plus.
Minimum 6 years financial industry experience with an emphasis on Custody activity.
Prior business analysis experience in an application support environment
Experience with PL/SQL developer.
Familiarity with Autosys, Quality Center, Sailpoint, ServiceNow and Jira.
Experience in Custodian Industry is a must.
Prior experience working on Banking application is a strong plus.
Prior experience creating requirements documents, functional specifications, process flow diagrams and procedures.
Strong knowledge of asset setup, corporate actions, tax, domestic settlements, income or cash processing is a must in custody domain (at least 2 of these).
Good written and spoken English is a must.
Strong Corporate Actions/Tax knowledge in US Market is a major plus.
Overall General IT knowledge is a must).
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need."
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
· An INC 5000 company for 10 years
· Corp Michigan Economic Bright Spots
· Crain's Detroit Business Top Staffing Service Companies in Detroit
· TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
· Best of MichBusiness winner in HR Wizards & Partnerships
· Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
· 101 Best & Brightest Companies to Work for in Michigan
