S4- Préposé Senior

1 day ago

Montreal, Quebec, Canada National Bank of Canada Full time

Présence: Hybride

Catégorie d'emploi: Soutien

Type de contrat: Temporaire

Tes avantages:

Une carrière en tant que préposé Senior dans l'équipe Charge Back, à la Banque Nationale, c'est agir à titre d'expert opérationnel. C'est exercer un emploi où ton habileté à travailler en synergie avec plusieurs partenaires est mise de l'avant ainsi que ta polyvalence, tes compétences en analyse et ton expérience en service à la clientèle pour lesquels tu auras un impact positif sur l'expérience client, employé, utilisateur ainsi que sur la rentabilité de la Banque.

Ton emploi

  • Effectuer de façon autonome, diverses activités opérationnelles selon les normes, politiques et procédures établies.
  • Prendre en charge l'exécution des demandes clients en lien avec le produit de la carte de crédit
  • Soulever les enjeux et faire preuve d'agilité afin de contribuer à leur résolution
  • Déceler les erreurs et les corriger
  • Proposer des suggestions d'optimisation pour l'amélioration continue de nos opérations

Ton équipe:

Au sein de l'équipe charge back-carte de crédit, tu feras partie d'une équipe de 23 collègues et tu relèveras du Directeur de l'équipe. Notre équipe se démarque par son agilité sa capacité de prendre en charge plusieurs activités différentes touchant la carte de crédit.

Les horaires de travail sont flexibles et comprennent du télétravail selon les besoins opérationnels dont 2 jours obligatoires en présentiels au centre-ville de Montréal au 800 St-Jacques.

Nous privilégions une variété de formes d'apprentissages en continu pour enrichir ton développement, notamment l'apprentissage dans l'action, des contenus de formation mis à ta disposition et le travail en collaboration avec des collègues d'expertises et profils diversifiés.

Prérequis :

  • Diplôme d'études secondaires
  • Connaissance des logiciels de la suite Microsoft Office, Outlook et maîtrise des outils de collaboration (Teams, SharePoint, Confluence etc.)
  • Aptitude et aisance à travailler dans un environnement en changement
  • Autonomie et sens de l'initiative
  • Habiletés de communication en français et en anglais

Your benefits

In addition to competitive compensation, you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

  • Health and wellness program, including many options
  • Group insurance
  • Generous pension plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?

Join us

Autres langues requises: Anglais, Français

Compétences: Agilité d'apprentissage, Diversité et inclusion, Empathie, Initiative, Intelligence artificielle, Résilience, Travail en équipe[Travail d'équipe

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