Regional Manager

Join Onward: Transforming Lives through Affordable Housing and Community Engagement

At Onward, we stand for more than just housing; we represent affordability, community, and the fostering of personal growth. Our commitment to creating affordable homes and empowering individuals to thrive is what drives us. With over five decades of history, Onward stands as a leading not-for-profit dedicated to affordable housing in Calgary.

Our Mission:  Onward focuses on creating, renovating, and expertly managing properties to provide homes for over 3,000 individuals, predominantly with lower incomes. We work closely with over 50 social service agencies to introduce residents who require support. Our buildings, spread across the city, cater to individuals, families, seniors, Indigenous persons, newcomers to Canada, and others who benefit from personalized agency support for various needs, including mental health, addictions, and mobility challenges.

Our People, Our Strength: To fulfill our mission, we rely on an exceptional team of dedicated employees. We seek team members who value results, leadership, and inclusive practices, believing in the power of collaboration and demonstrating courage where needed.

If you resonate with our vision and share our values, we invite you to join us on our mission to make a meaningful difference in people's lives.

What we need from this role:

Reporting to the Senior Manager, Resident Services, the Regional Manager, Property Management is responsible for overseeing the daily operations, administration, and resident relations of assigned properties. This role involves managing a team of Resident Services Coordinators/Property Administrators, ensuring that properties are operating efficiently and within budget while maintaining a high level of resident satisfaction. The Area Manager works closely with Head Office staff and the Building Services team to ensure properties are well-maintained and meet all operational standards.

Key Duties and Responsibilities:

1. Operations Management
   • Oversee the daily operations of assigned properties to ensure they are well-managed, secure, and compliant with all relevant regulations.
   • Work closely with the Building Services team to ensure all properties are well-maintained, meet standards, and address maintenance needs in a timely manner.
   • Ensure that the assigned portfolio is operating efficiently, securely, and with all necessary infrastructure for operations.
2. Staff Supervision and Management
   • Supervise and support Resident Services Coordinators/Property Administrators, ensuring performance standards are met and that all team members adhere to Onward policies.
   • Participate in the hiring, training, and evaluation of staff to ensure that all employees have the tools and support needed to perform their roles effectively.
   • Assist in conducting annual performance evaluations for team members.
3. Financial Management and Budget Oversight
   • Manage the annual operating and capital budgets for the assigned properties, ensuring all financial activities align with budgetary goals.
   • Prepare monthly financial reports and assist in the analysis of budget performance.
   • Control expenses to ensure financial targets are met or exceeded.
4. Agency and Resident Relations and Compliance
   • Act as the primary point of contact for both supporting agencies and residents, addressing concerns and maintaining a high level of satisfaction.
   • Enforce the terms of lease agreements and ensure compliance with all relevant laws and regulations.
   • Oversee rent collection, arrears monitoring, and the resolution of repayment agreements.
   • Represent Onward at court or tribunal hearings related to delinquent residents or disputes, if required.
5. Vacancy and Leasing Management
   • Plan and execute advertisement campaigns to fill vacancies and attract prospective residents.
   • Manage the leasing process, ensuring timely lease-up of vacant units, including conducting showings and handling move-in/move-out inspections.
6. Administrative and Compliance Duties
   • Ensure that all required documentation, including lease agreements, income testing, and move-in/move-out forms, is accurately completed and compliant with Onward policies and relevant legislation.
   • Maintain up-to-date records in property management systems (including Yardi Voyager), such as resident information, lease renewals, and other key data.
   • Monitor arrears and follow up according to Onward policies and procedures.
7. Legal and Documentation Responsibilities
   • Ensure that all documentation related to resident compliance, risks, and liabilities is complete and up-to-date.
   • Monitor legal action initiated by delinquent residents and handle any court or tribunal proceedings.
8. Other Responsibilities
   • Assist with other duties and special projects as assigned by the Senior Manager, Resident Services or senior leadership team.

What you bring

To be successful in this role, you will need to have the following:

• At least 3 years of experience in property management or a related field, including experience managing staff and overseeing property management operations.
• Strong knowledge of property management practices, financial oversight, resident relations, and leasing.
• Previous experience with multi-family residential properties or a similar environment is an asset.
• Proven ability to manage budgets and financial reporting.
• Knowledge of the Residential Tenancies Act and relevant legislation.
• Strong communication, organizational, and leadership skills.
• Ability to work effectively under pressure, manage multiple priorities, and solve complex problems.
• Valid driver's license and reliable transportation (for properties that may require travel).
• Experience in conflict resolution, negotiations, and managing resident issues.

You will have an advantage over other candidates if you also have:

• Direct experience working with vulnerable populations.
• Experience working with a not-for-profit (bonus points if it was a housing organization).
• Yardi software skills.

Working environment, conditions and physical demands

The position entails moderate physical activity such as property visits, alongside computer and desk work. The work environment may occasionally be stressful due to handling sensitive situations, managing competing priorities, and meeting tight deadlines. Hours are typically 37.5 per week but may vary based on circumstances, occasionally requiring after-hours and weekend work.

Compensation

• A competitive salary
• Potential performance bonus: Up to 7%
• Initial vacation entitlement of three weeks
• Comprehensive benefits package including a health spending account
• RRSP featuring an automatic 5% contribution from Onward and an additional 2% contribution with a matching component
• Five flex days per year
• A dynamic and supportive work environment where your actions make a real impact in the community

Our Commitment

Our commitment to diversity, equity, and inclusion ensures equal opportunities for all applicants; we encourage individuals from all backgrounds to apply.

Thank you for your interest in Onward

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