Assistant Security Manager

Job Overview

Reporting to the Security and OHS Manager, the Assistant
Security Manager is responsible for assisting in the effective implementation
and maintenance of Casino Security policies and procedures. This role ensures
compliance with AGLC Terms and Conditions, supports the Casino's Risk
Management objectives, and upholds the highest standards of Occupational Health
& Safety. Working in a multi-departmental environment with both AGLC
presence and public patronage, the Assistant Security Manager leads and supports
the security team operating on a 24/7 rotational schedule to ensure a safe and
secure environment for guests, employees, and assets.

Responsibilities and Duties

Security
Management Support

·       
Assist
the Security Manager in daily casino security operations, including staffing,
incident response, and guest relations.

·       
Supervise,
mentor, and support security staff to ensure consistent application of policies
and procedures as necessary or as directed.

·       
Monitor
and review security and surveillance reports, escalating issues as needed to
Security and OHS

·       
Manager.

Location
Security Oversight

·       
Administer
casino access control systems and electronic key-lock systems.

·       
Maintain
staff photo library, department banned-person records, and patron
identification standards.

·       
Ensure
all security systems and equipment (including alarms and surveillance) are
maintained and recommend upgrades.

·       
Oversee
casino emergency responses, including alarm activations, medical incidents, and
emergency supplies.

·       
This is a full-time, on-the-floor position that
requires flexibility to work evenings, weekends, and rotational shifts as
needed to meet operational requirements.

AGLC Compliance Support

·       
Assist in maintaining compliance with AGLC Terms
and Conditions and operational guidelines.

·       
Support the administration of AGLC programs such
as Self-Exclusion (SE), Anti-Money Laundering (AML), and ProTect.

·       
Liaise with AGLC inspectors during audits,
reviews, or incident follow-ups.

·       
Maintain knowledge of current AGLC requirements
and ensure team adherence to standards.

Administrative and Relationship Management

·       
Support record-keeping for incidents,
investigations, staff training, and certifications.

·       
Maintain positive working relationships with
AGLC, emergency services, and casino departments.

·       
Provide support to management teams during
emergencies, investigations, or OHS concerns.

·       
Participate in team-building, safety training,
and professional development initiatives.

·       
Perform other duties as assigned.

Education and Experience

·       
Successful completion of post-secondary
education, or equivalent.

·       
Minimum two (2) years of experience in the role
of supervisor or manager in a security department.

o   Experience
in the Casino industry is an asset.

o   Experience
with entertainment or hospitality-based industries, with age restrictive access
is an asset.

o   Experience
in law enforcement is an asset.

·       
Minimum two (2) years experience in non-physical
conflict resolution or de-escalation conflict resolution required.

·       
Health & Safety Management Course diploma or
certification.

·       
Minimum two (2) years of experience in health
and safety.

o   Experience
with WCB claims management is an asset.

o   Experience
with OHS Committee development is an asset.

·       
Loss prevention experience considered to be an
asset.

·       
Intermediate experience with Microsoft Office,
Word, Excel and PowerPoint.

·       
Minimum two (2) years experience in managing
multicultural workforce.

Certifications and Requirements

·       
Excellent English language verbal and written
communication skills.

o   Additional
verbal language fluency considered an asset.

·       
Required to work flexible schedule- including
days, afternoon, evenings, weekends, graveyards and holidays.

·       
Pressure
Point and Control Tactics (PPCT) certification is an asset.

·       
Clear Criminal Record Check

·       
Valid, unrestricted Alberta Driver's License

·       
AGLC Gaming Registration Number

·       
AGLC Certifications:

o   ProTect

o   ProServe

o   Reelfacts

o   AGLC
Deal Us in Phase 1 & 2

o   Anti-Money
Laundering (AML)

·       
Standard Level First Aid Level C with AED

·       
Canadian Registered Safety Professional (CRSP) designation
or working toward- is an asset.

·       
Alberta Security License is considered an asset

·       
Required to be knowledgeable of the AGLC Terms
& Conditions, Operating Guidelines and clearly be able to explain operating
house rules to guests and employees.

Skills and Abilities

·       
Ability to lead teams on a 24 hour a day, seven
(7) day a week basis.

·       
Demonstratable track record of collaborating
with multiple different departments to achieve positive outcomes.

·       
Proven ability to train, develop and mentor team
members over multiple shifts required.

·       
Extremely professional, tactful and courteous
when responding to guest needs, regardless of their behaviours.

·       
Driven by integrity, transparency and respect.

·       
Ability to respond to urgent or emergency
situations in a calm manner and act as an authority figure.

Work
Conditions and Physical Requirements:

·       
Walk/stand/sit – Must be able to walk/stand/sit
throughout much of the shift throughout all outlets of the Casino.

·       
Talk/hear – must be able to detect, determine,
identify, observe, inspect, and assess. 
This positions frequently communicates with guests and employees
throughout the entirety of the shift. Must be able to exchange accurate
information and professionalism in these situations. 

·       
Occasional kneeling, pushing, and pulling.

·       
Occasional ascending or descending ladders,
stairs, and ramps.  

·       
Frequent lifting and carrying up to 50 lbs.

·       
Works in an indoor, fast-paced environment.

·       
Advanced attention to detail and work under
pressure.

·       
Ability
to restrain individuals and/or be involved in physical altercations.