Service Coordinator

Founded in 1991, the Mircom Group of Companies is North America's largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom's mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary: 

Mircom is seeking a driven and detail-oriented Service Coordinator for a six (6) month contract with proven experience in handling all service and construction related activities. The Service Coordinator will report to the Manager and work closely with the service and sales team. With that, from time to time, they will assist with light Warehouse duties as needed. This is a bilingual full time, 6 month role based out of our Ottawa, ON branch.

• Create purchase orders for various Service department requirements (i.e., vendors, subcontractors, equipment, tech requirements).
• Create service call work orders and schedule technicians.
• Manage reception duties such as greeting visitors, handling incoming phone calls, office administration support and other time sensitive requests.
• Manage inventory and coordination of parts equipment and tooling for upcoming PMA and Construction projects.
• Preform parts transfers from various warehouse locations.
• Monitor vender assets.
• Monitor tech assets and distribution.
• Monitor consumable stock levels, and place restock orders as necessary.
• Create work orders for vendor service.
• Assist with reviewing documents for billing issues, hours, variances etc.
• Create and review open work orders for resolving back logged issues-PMA and Construction.
• Review documentation for work order variances in invoicing.
• Review documentation for PO variances in invoicing.
• Aid with inquiries from AR, AP, clients, sales.
• Document job folder and filing to virtual shared drives.
• Aid with credit request from Service and Construction.
• Inventory all tech assets and maintain equipment calibration schedules.
• Assist with some light Warehouse duties as needed.
• Ensure work is perfomed in compliance with ISO quality standards & compliance procedures.

• Minimum 3+ years' office administration experience
• Experience in the industry would be considered an asset
• Post-secondary education (technical diploma or degree)
• Strong computer skills (Microsoft Office - Excel, Word, etc.)
• Superior customer service skills
• Strong interpersonal skills and  team player
• Ability to meet tight deadlines
• Strongcommunication skills, written and verbal
• Strong organizational skills
• Ability to lift up to 50 lbs
• Maintain a clean and safe environment
• Ability to deal with confidential information with high degree of professionalism
• Must be fully bilingual in French and English

What Mircom Offers:

• A great working environment with opportunities for advancement
• Competitive salary

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.