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Reception/Customer Service Representative

2 weeks ago

Markham, Ontario, Canada Trademark Industries Full time $37,440 - $50,000 per year

Job Summary

Trademark Industries has a great opportunity available for Customer Service/Receptionist to join our team. This is an extremely important role as you will be the face of the company.

Trademark Industries is a faced paced exciting work environment and the successful candidate will have strong organization and communication skills.

We are looking for a team player who will be adaptable and able to work within tight deadlines, demonstrating flexibility.

Responsibilities:

· Receive customers' requests via phone, fax, mail or email and analyzes requests, provide best solution to solve problem, expedite correction or adjustment; follow up to ensure proper resolution.

· Perform clerical duties such as filing, photocopying, collating, faxing etc

· Maintain data entry requirements by following program techniques and procedures

· Assist with the preparation of standard correspondence

· Prepare and create presentations and materials

· Assist with various department projects as required.

· Provide back-up support for the department as required.

· Respond to general telephone inquiries from the public.

· Set up meeting room/lunch and refreshments for meetings as required

· Serve visitors by greeting, welcoming, directing and announcing them appropriately

· Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)

You'll Need to Have:

· Prior experience in customer service and data entry

· Proficient with Microsoft Office Suite (Outlook, Powerpoint, Excel etc..)

· Is able to work independently, managing his or her time and work flow

· Strong leadership and interpersonal skills are a must for this position

· Ability to organize, multitask, prioritize and work under pressure

Company Benefits:

· Professional but friendly working conditions

· Competitive pay

· Medical, dental and vision insurance

· Life Insurance

**NOTE: THIS POSITION IS NOT REMOTE

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Vision care

Ability to commute/relocate:

  • Markham, ON: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)

Work Location: In person