Director, Residential Property Management

Join Our Team at Strategic Group

Ready to grow your career with one of Canada's leading privately held real estate companies? At Strategic Group, we create spaces where people, businesses, and communities thrive.

About Us

At Strategic Group, our purpose is simple: Learning. Growing. Having Fun. We bring this ethos to life by innovatively envisioning, creating, owning, and operating real estate that transforms spaces and redefines possibilities.

As a fully integrated real estate company, we specialize in owning, managing, leasing, developing, and re-developing properties. Our entrepreneurial spirit and innovative thinking have made us a Canadian industry leader in office-to-residential conversions, completing more successful conversions than anyone else in the country. This focus is a driving force in our development business and reflects our commitment to creatively reimagining what's possible.

Our real estate portfolio spans high-end residential developments and commercial properties. Beyond real estate, our business interests include corporate finance and other industries, enabling us to deliver diverse and impactful solutions for our tenants, partners, and communities.

Guided by our mantra, "Creating value others can't, by seeing what others don't," we take pride in crafting unique solutions that leave a lasting legacy.

Our Values

At Strategic Group, our values guide everything we do:

• Team Player: We foster a supportive, accountable, and drama-free workplace where integrity and respect guide every interaction.
• Innovative: Creativity and unconventional thinking are at the heart of what we do, helping us uncover opportunities others might miss.
• Growth-Oriented: We are tenacious and passionate, thriving on challenges and embracing learning as we pursue new opportunities.
• Optimistic: With a positive mindset and solution-oriented approach, we tackle obstacles as opportunities to learn, grow, and have fun.

If you're ready to join a team that thinks boldly, acts innovatively, and works collaboratively, we'd love to hear from you

Position Overview

We are seeking an experienced Director, Residential Property Management, to lead our residential property management team. This role focuses on providing strategic direction, overseeing operations, and ensuring financial success across our residential portfolio. Collaborating closely with the Asset Management, Leasing, and Accounting teams, the successful candidate will assist in enhancing tenant satisfaction, optimizing financial performance, and upholding regulatory compliance.

Key Responsibilities

Property Management & Operations

• Oversee the property maintenance and tenant relations of our residential properties.
• Lead and mentor a team of property managers and operations staff.
• Develop and implement standardized tenant handover criteria.
• Streamline departmental processes to enhance efficiency and continuous improvement.
• Ensure timely, accurate, and comprehensive property management reports.
• Collaborate with Property Managers to maximize revenue, optimize rent collection, and manage costs.
• Maintain regular oversight of receivables and collections through structured meetings.

Team Leadership & Development

• Foster transparent communication within the team and across departments.
• Encourage cross-functional collaboration between property management, leasing, and operations teams.
• Conduct weekly one-on-one mentorship meetings with direct reports.
• Build a culture of teamwork, accountability, and innovation.
• Work with senior leadership on long-term growth strategies, acquisitions, and development.

Tenant Relations & Customer Experience

• Identify and implement improvements that enhance tenant satisfaction and cost efficiency.
• Develop strong tenant relationships, ensuring concerns are addressed promptly.
• Collaborate with Marketing to create and update tenant information packages.

Vendor & Supplier Management

• Build and maintain positive relationships with suppliers and vendors.
• Continuously assess vendor performance and address concerns as they arise.
• Work closely with the Operations team to resolve vendor-related challenges.

Qualifications

• Post-secondary education in Real Estate, Business Administration, or a related field.
• 5+ years of experience in property management, including leadership and financial oversight.
• Strong expertise in residential property management, leasing practices, and maintenance protocols.
• Proven ability to manage financial performance, budgeting, and forecasting.
• Exceptional leadership and communication skills to motivate diverse teams.
• Proficiency with Yardi Voyager is an asset.

Our Culture & Benefits

At Strategic Group, we're committed to helping you build a career you're excited about. If you're passionate about working with a dynamic, motivated team in a fast-paced environment, please submit your resume and cover letter today, and join us in making an impact.

We are proud to be an equal opportunity employer and celebrate diversity in all its forms. Our inclusive workplace ensures every employee feels valued and empowered to bring their best self to work.

As part of the Strategic Group team, you'll enjoy a competitive compensation package, including an extended health and dental benefits plan, company events, flex days, and more.

This position is based in Calgary, Alberta. Applicants must be located in Calgary or the surrounding area and able to travel to Edmonton.

We appreciate all applications, however, only candidates selected for an interview will be contacted.