Bilingual Receptionist

McCarthy Tétrault is a Canadian law firm that offers a full suite of legal and business solutions to clients in Canada and around the world. At McCarthy Tétrault, we offer challenging and rewarding career opportunities in our offices in Toronto, Montreal, Quebec City, Calgary and Vancouver. We are delighted to have earned the distinction of one of Canada's Best Diversity Employers for the thirteenth consecutive year in 2025. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.

We are recruiting for a Bilingual Receptionist to join our team in our Montreal office. The successful candidate must have a minimum of 3–5 years of related experience, preferably in a professional services environment, and will be responsible for managing the Firm's reservation management system (EMS), coordinating conference center activities and logistics and supporting Firm members with bookings and event requirements. McCarthy Tétrault employees benefit from a hybrid work environment.

The employee in this position will need to communicate in French and English to support our clients and Firm members across Canada, where English is the predominant language. The incumbent will also be responsible to greet French and English speaking clients in-office. This is a national team and it is necessary for the proper functioning of the operations to have bilingual staff available at all times to respond to requests. Bilingualism (French and English) is therefore a requirement for this position. 

As a Bilingual Receptionist, you will be:

• Managing the Firm's reservation management system (EMS) to coordinate all activities in our Conference Center.
• Maintaining visitor logs while ensuring all visitors from other offices are provided with a security access card and assist them to reserve a working space as required.
• Supporting Firm members with bookings through EMS and communicating boardroom requirements to other service providers such as AV and catering.
• Accommodating last minute bookings and room modification requests and making adjustments to other bookings based on priority.
• Ensuring all documentation, including meeting and event summaries and service orders are complete and accurate.
• Liaising regularly with the Supervisor and the Conference Services Team on items pertaining to the operation of the Conference Centre.
• Providing assistance regarding logistic and scheduling during special events organized by the Firm.
• Ensuring that all client requests are either handled immediately or that clients are directed toward the appropriate resource.
• Ensuring that incoming calls and emails are answered promptly and professionally and are directed to the appropriate individual.
• Ensuring that policies for catering, security, health and safety are adhered to.
• Activating emergency protocols as required and reporting all security matters to management.
• Maintaining utmost confidentiality regarding both internal and external client meetings and interactions.
• Logging and processing incoming and outgoing mail and deliveries that pass through reception.
• Assisting the Facilities Coordinator with informing the landlord of any issues that need to be addressed.
• Producing weekly recovery reports for finance as required.
• Executing procedures and other duties as determined by management.

As our ideal candidate, you will distinguish yourself by the following profile:

• Bilingualism (French/English) is required.
• High school diploma.
• Minimum 3-5 years of related experience preferably in a professional services environment.
• Exceptional interpersonal skills and customer focus.
• Strong professional demeanor.
• Exceptional written and oral communication skills.
• Ability to deal effectively with difficult situations; demonstrate effective problem-solving skills, discretion and patience.

As a member of the McCarthy team, you will have access to:

• Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
• Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
• A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
• Strong community involvement and a commitment to equity, diversity and inclusion.
• A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

How to Apply: 

We encourage external candidates to apply online and internal applicants must apply directly through our internal careers portal on Espresso. We look forward to receiving your application.

We thank all applicants for their interest in McCarthy Tétrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.