Customer Experience and Marketing Coordinator

Coquitlam, BC Type: Full-time, On-site

Customer Experience and Marketing Coordinator $50,000-$65,000 annualy depending on experience

Location: Coquitlam, BC

Type: Full-time, On-site

At Nextleaf, we set the global standard for processing cannabis at scale. Our mission is to provide unparalleled value through an innovative portfolio of brands, ingredients, and technology. We know that our people are the driving force behind our success, and we are committed to creating a workplace where employees can thrive, grow, and bring their whole selves to work.

Joining Nextleaf means being part of a team that is bold, innovative, and authentic. We are proud to live our values every day:

• We are Building a Sustainable Legacy by focusing on excellence, quality, and long-term impact.
• We are Authentic through open communication, transparency, and trust.
• We are Innovators who thrive on creativity, problem-solving, and continuous learning.

If you're looking for more than a job – if you want a career where your contributions are valued, your growth is supported, and your work has purpose – you'll find it here at Nextleaf.

The Opportunity

The Marketing Coordinator supports planning, research, procurement, content creation, administration, customer service, and trade marketing execution for Nextleaf's branded product portfolio, and corporate brand. The role supports industry, retail, and investor-facing initiatives and maintains the company's presence across multiple digital and physical platforms.

The Coordinator works closely with cross-functional teams at Nextleaf, acting as the primary point of contact for incoming customer service inquiries and supporting sales and marketing alignment across channels. The role requires strong digital literacy, organizational skills, communication abilities, and a proactive, self-directed work style.

What You'll Do

Core Values in Action

• Building a Sustainable Legacy – Support consistent execution of brand and sales activities by maintaining accurate tools, digital platforms, and inventory systems.
• We are Authentic – Maintain reliable, professional, and transparent communication with internal teams, customers, and external partners.
• We are Innovators – Contribute to evolving and improving marketing and operational workflows using creativity, digital tools, and continuous learning.

Primary Accountabilities

• Customer Service (35%) – Act as the front-line for brand inquiries, manage returns, update FAQs, and ensure consistent messaging.
• Information & Asset Coordination (30%) – Maintain digital platforms, content libraries, trade marketing collateral, and vendor communications.
• Education and Events (25%) – Support logistics for activations, events, tours, and training.
• Department & Company-Wide Support (10%) – Coordinate assets for investor relations, employment brand, and cross-department initiatives.

What You Bring

• 2+ years of customer service or retail operations experience (cannabis retail experience is a plus).
• Strong written and verbal communication skills with an eye for content and trends.
• High digital fluency with Microsoft tools, social platforms, and content management systems.
• Strong organizational abilities, detail orientation, and a passion for streamlining systems.
• A collaborative, approachable personality with a passion for cannabis culture and industry growth.

Why Nextleaf?

• Growth Potential – This is an entry-level role designed to grow as you do.
• Purpose & Impact – Your work directly supports our mission and our brands across Canada.
• People-First Culture – We invest in wellness, learning, and development so our people can thrive.
• Innovation-Driven – Work with a team that values creativity, new ideas, and building a lasting legacy.

Working Conditions

This is a full-time, on-site role based at Nextleaf's Coquitlam facility. Occasional travel may be required for trade events, tours, or partner meetings. Personal Protective Equipment (PPE) must be worn when entering production areas.

Ready to Grow With Us?

If you're looking for a role where your voice matters, your growth is supported, and your work makes an impact, we'd love to hear from you. Apply today and help us shape the future of cannabis at Nextleaf.