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Business Analyst
2 weeks ago
Key Responsibilities of BA
Business Analysis & Requirements Gathering
Work with stakeholders (brokers, underwriters, operations, IT, compliance) to understand and document business needs.
Gather, analyze, and document functional and non-functional requirements for broker-facing applications.
Translate business requirements into detailed user stories, use cases, and acceptance criteria.
Conduct gap analysis between existing processes and proposed system capabilities.
Process Design & Optimization
Map and optimize broker workflows (quotation, policy issuance, endorsement, renewal, claims, and commission management).
Identify opportunities for automation and improved user experience within the broker portal/application.
Support the creation of process flow diagrams, data models, and system integration maps.
Solution Delivery & Testing
Collaborate closely with product owners, developers, UI/UX designers, and QA teams throughout the software development lifecycle.
Participate in backlog grooming, sprint planning, and review sessions.
Validate implemented features against business requirements through UAT and system testing.
Stakeholder & Change Management
Act as a liaison between business units and technical teams.
Prepare training materials and conduct workshops for broker and internal user onboarding.
Ensure alignment with compliance, underwriting, and data security policies.
Required Skills & Qualifications
3+ years of experience as a Business Analyst in the Banking domain specifically insurance domain (brokerage, underwriting, or policy administration systems) is value add
Understanding of insurance lifecycle processes – quoting, binding, policy servicing, renewals, and claims.
Experience with broker management systems or digital platforms
Proficiency in documentation tools (JIRA, Confluence, Visio,).
Strong analytical, problem-solving, and communication skills.
Familiarity with Agile/Scrum methodologies.
Key Deliverables
Business Requirements Document (BRD)
Functional Specification Document (FSD)
Process Maps and Data Flow Diagrams
User Stories and Acceptance Criteria
UAT Test Cases and Reports
