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Software Configuration Specialist
2 weeks ago
Job Description:
Visual Developer / Software Configuration Specialist
Lean Industries (Lean Software Services, LSS Software Holdings)
About the Company: Lean Industries develops and delivers comprehensive enterprise software solutions designed to lower the costs and improve the quality of managing consumer and fraud disputes, exceptions and adjustments for electronic payment transactions. A highly-configurable workflow-based solution, the software is installed on premise or in the cloud at large financial institutions and merchant acquiring companies.
Lean is growing rapidly and we seek self-motivated individuals to assist us with customer support, market growth and ongoing project tasks.
We offer competitive salaries, benefit package and a stimulating environment.
Locations
Dayton, Ohio
Markham ON, Canada (Toronto area)
Remote locations will be considered for the right candidates
Job Type Full-time
Overview: The Software Configuration Specialist monitors and resolves problems with existing Clients as well as works to build new functionality for ongoing projects with both existing and new Clients. The desired candidate has project experience in retail banking, card issuing, merchant acquiring, and/or similar industry experience such as in the electronic payments processing space. The candidate also has a strong technical background and experience implementing and supporting enterprise software applications in complex business environments.
Job Responsibilities:
- Create workflow automation documentation
- Acquire new knowledge rapidly and interpret functional and non-functional requirements quickly
- Troubleshoot and problem solve issues and make required changes within assigned timeframes and track within Client Servicing application
- Work with client specific team as well as independently of direct manager oversight
- Remain consistently customer-oriented and highly cognizant of the importance of customer service
- Implement provided customer requirements in an organized and timely fashion
Job Qualifications:
- Demonstrated knowledge of Microsoft Office products, particularly Visio, Word, Excel, and PowerPoint
- Prior project experience strongly recommended
- Demonstrated experience with issue troubleshooting and the issue resolution cycle
- Experience with workflow automation or business process management software a plus
- Demonstrated written and verbal communication skills
- Exceptional attention to detail is a must for this position. You will be a motivated quick learner with good problem-solving capabilities
- Excellent organizational skills
- Ability to communicate both written and verbally in a professional and courteous manner
- Willingness to continually grow and enhance your own skills and knowledge
- Proficient at working independently and have a home office, as needed
Ability to travel globally (including possession of a valid passport); manage travel itineraries and travel expenses until reimbursed
Prior exposure to SQL Server and Oracle database technologies desirable
Education – Recommended: A minimum of a 2 year college or university degree
Minimum of two references must be supplied
Background check required
Business Unit:
Lean - Canada
Scheduled Weekly Hours:
37.5
Number of Openings Available:
1
Worker Type:
Regular
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
