Dispatcher/Customer Service

1 week ago

Abbotsford, British Columbia, Canada Tri-Link Systems Inc. Full time $20,000 - $28,000 per year

Job Description

Job Description

Transportation Company in Abbotsford, BC is seeking for a passionate, hard-working individual whom can deliver the caliber of service our customers require. We'd like to hear from you.

Job Duties

  • Assist customers with transportation requirements
  • Schedule and Communicate dispatch information to drivers according to daily schedule requirements and appointment times
  • Assist with solutions regarding any driver concerns
  • Utilize Transportation Management Software
  • Proactively monitor client's orders while in transit to ensure pickup & delivery schedules are maintained
  • Build strong relationships with existing carrier base
  • Actively search and vest new carrier relationships
  • Problem solve any service specific issues from the point of booking through to final delivery
  • Advise clients of any exceptions with orders
  • Understand and support the goals, policies and procedures of the company.
  • Ability to keyboard at 45 wpm plus
  • Positive, respectful, friendly, team player, goal oriented
  • Friendly open office
  • Well presented
  • Self-motivated
  • Maintain confidentiality of company information

Qualifications:

  • Two or more years of experience in the Transportation, Logistics and Customer Service Industry
  • Ability to interact in a professional manner with customers, freight forwarders and colleagues both written and verbal
  • Must be able to exercise initiative, multi-task and work well as part of a team in a high stress environment; punctual and dependable
  • Knowledge of Outlook, Word and Excel is required
  • Knowledge of North American geography
  • Experience with Customs, ACI & ACE, clearance inbound and outbound loads
  • High school diploma required
  • Preferred a college diploma and/or working towards a diploma in business, logistics or transportation-related field
  • Salary is negotiable depending on experience. This position is full time (40+ hours per week).
  • Extended Health benefit package.

Benefits:

  • Extended health care
  • Vision care
  • Dental care

Job Types: Full-time, Permanent

Pay: $20.00-$28.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Flexible schedule
  • Vision care

Experience:

  • dispatch: 2 years (preferred)
  • dispatching: 2 years (preferred)

Work Location: In person

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