Special Project Manager

Upstay is looking for Special Project Manager to join our team Get Your Resume Ready

Who We Are

Upstay operates and optimizes short-term rentals to create ROI for homeowners and unforgettable vacation homes for guests. Based in Orlando, Florida, Upstay offers short-term rentals across the United States, Eastern Canada, and South America. Our team of 160+ employees manages 400+ properties on behalf of owners. We treat every property in our portfolio as an investment with a focus on maximizing profit without sacrificing best-in-class hospitality for our guests.

What We Do

We build great communities that bring the tools and sensibilities of the world's best hotels and apply these principles to our vacation rentals, short-term rentals, and modern hotels.

How We Do It

We are accountable for every aspect of our property's creation and existence. Site selection, acquisition, development, design, construction, furniture manufacturing, laundry and property management are all looked after by our in-house teams which translates to higher standards in our properties, service, and customer expectations.

What Matters to Us

We are committed to providing compliant and locally beneficial short-term property rentals that add value to our guests. We work with local governments and homeowner associations to develop standards and provide industry-wide leadership so our guests can relax and enjoy their time with us.

What You'll Do

The Special Project Manager works with the Owner Relations Team, Design Team and the Operations Team to deliver rental ready home products. Assist the Head of Operations to ensure quality of products and services delivered is at the highest standards.

• Work with Owner Relations Department to onboard new homes to the portfolio
• Represent the owner for city inspections and compliance related inspections
• Work with the Design Team to execute design projects
• Support Owner Experience Department and liaise with certain owners directly to ensure smooth communication; meet owners in person if required
• Establish preventive maintenance programs to ensure appearance and life of all furniture, fixtures, and equipment in homes
• Identify appliance related issues; inform OX of issues and seek for approvals for replacements; install replacements after approval
• Coordinate all 3rd party work conducted on our managed properties; monitor work quality on site
• Execute, plan, and train staff on all Smart Home technology including hardware and software
• Quality control properties and ensure each market (Toronto, Hamilton, and Kitchener) are visited on a weekly basis; Ottawa market is visited on a monthly basis
• Assist the GX department to resolve guest complaints in the maintenance areas in a timely manner; Establish procedures to prevent future complaints
• Assist with emergency situations and be present for guest evictions and disturbances issues
• Assure the financial goals of the department are being met. Monitors and controls labor expenses and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.
• Participate in the financial analysis process and assist with setting up purchasing programs; focusing on cost control
• Analyze guest review data with Head of Operations, recommends an action plan for improvement
• Participate in leadership and quality meetings for all markets, document discussions and follow up with resolutions

OH&S:

• Actively participate and contribute with the improvement of company procedures and processes.
• Follow all Upstay's procedures and guidelines and applicable law and regulations.
• Promote a professional and cooperative working environment, based on mutual respect and trust.
• Promote safe behavior in the workplace.

What You'll Bring

• 5 years management experience in property management industry at a department head capacity
• Bachelor's degree or equivalent
• Knowledge of Microsoft Office, CRM, PMS systems
• Entrepreneurial mindset - passion for building the infrastructure
• Self starter - must be able to operate independently and be comfortable with minimal hands-on instructions
• Interpersonal skills –  must communicate with both executives and staff employees in order to create and administer policy
• Strong personal and professional judgment, which are invaluable skills for a role that makes hiring decisions as well as in finding the best solution to organizational dilemmas
• Adaptability to respond quickly to a shifting reality and adjust initiatives and priorities accordingly
• Organizational skills and the flexibility to jump from priority to priority, which are essential to a role that juggles a variety of functions and projects
• Resourceful - able to source the best suppliers for operation supplies and capex projects
• Analytical - interpret data statistic and make improvement accordingly

Equal Employment Opportunity

We're proud to be an equal opportunity employer and all applicants will be considered. At Upstay we celebrate and support the differences between our employees' including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity is essential to our growth, and we've concluded that we're stronger together.

Last Thing

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