Laline Store Manager, Toronto Eaton Centre

BRAND: LALINE

POSITION: STORE MANAGER

LOCATION: Toronto Eaton Centre

Who are we? 

Fox Group (10,000+ employees globally) - a leading, fast growing retailor and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada - is excited to announce that we are working towards being the number one leading group in the retail industry in Canada In Canada, we currently operation Mango, Laline and Fox Home. Nike is also part of the Fox Group Canada and it is operated by Retailors. We couldn't be more excited and it is a wonderful time to join our Group with all the growth opportunities and expansions down the pipeline, we will be sure to turn your retail job into your dream career.  

Body Cosmetics. Soul Care.

Laline - founded in 1999 by Merav Cohen and Revital Levi, Laline began with one small store, created by two female entrepreneurs who dreamt about holistically connecting the body and soul. Today, it brings its wholesome magic, and unparalleled quality for all senses to thousands of people through 180+ stores worldwide. We design products to empower women, and to make them feel amazing in their own skin. We believe that scents are magical. That's why we have crafted scents that create an extraordinary experience while offering the perfect fit for everyone. Our products enhance all your senses, offering a holistic experience that promotes wellbeing and relaxation. We care for your skin by creating exclusive innovative formulas that are infused with nature's benefits that are sourced from high-quality ingredients, which are never tested on animals. We are committed to increasing our use of recycled material, to ensure we are reducing our eco footprint.

Our Brand Manifesto

Don't believe in perfection. Believe in perfect moments. 

Little pleasures create great moments. 

Happiness is not a goal; it is a state of mind. 

Your body is the temple of your spirit. 

Be yourself. It's the perfect way to be unique. 

The best way to cheer yourself up, is to cheer someone else. 

The greatest pleasures are the ones you create for yourself. 

Who are we looking for? 

As a Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the Area Manager, you will drive the growth and awareness of Laline in your store and market. You are passionate about leading teams and recognize the importance of leading by example, building motivation, and creating an environment that demonstrates Laline's values. You are accountable for creating a highly productive store environment in which we exceed customer expectations and create an engaging and inclusive environment where employees are motivated and supported to do their best. You will manage and provide oversight of all aspects of sales, people, and process within your store, partnering with key leaders to exceed targets.

JOB RESPONSIBILITIES

Revenue & Profitability:

You are responsible for the financial health and profitability of your store, by:

• driving revenue and exceeding targets; reviewing and monitoring daily, weekly, monthly business and people results and creating plans in partnership with the Area Manager to achieve targets.
• driving a culture of performance, cost awareness and accountability within your team.
• developing the required business acumen within your team to analyze results and implement plans for improvement.
• managing store's spend & seeking opportunities to minimize costs.
• mitigating risk within store, identifying and resolving all gaps or roadblocks to profitability & protecting our assets including internal & external theft, inventory accuracy.

People:

You are accountable for the success of your team, by:

• ensuring you have the right people in the right positions at the right time and in the right quantities within your store.
• sourcing and selection of talent to build the infrastructure necessary to sustain and grow your scaling business.
• successfully integrating and onboarding new talent to our store.
• building healthy relationships with our people and establishing a positive and engaging work environment.
• continually developing your team for succession within the organization
• setting expectations and managing performance of the team to meet revenue & profitability goals.
• conducting regular assessment of our people against performance review criteria and KPIs.

Customer Experience:

You are accountable for the customer experience in your store, by:

• Leading by example and ensuring the quality of the in-store customer experience by communicating, training, and upholding expectations of service, including pampering professional demonstrations of product.
• Providing in-store feedback and coaching to staff & Assistant Store Manager (where role is applicable), to build skills and confidence in customer service and product knowledge.
• Identifying opportunities to build and maintain relationships within local communities to drive brand awareness.

Brand:

Be a Laline Brand Ambassador by:

• always representing the brand professionally within and outside the company.
• driving the culture and values or the organization in all aspects of your business
• supporting and executing visual merchandising guidelines throughout your store.
• building brand loyalty through the membership program and driving future business
• identifying opportunities for marketing initiatives to drive new & repeat clients and community engagement at the store level.

Operations:

You are accountable for smooth-running store by:

• ensuring operational, brand and product standards are met every day and teams are clear on their expectations and roles.
• identifying and escalating opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.
• ensuring standard operational policies and procedures are being followed including health & safety, store maintenance (as good as new), cleaning & replenishment, inventory management and cash systems.  
• building optimal schedules for your store and your team to meet customer expectations and sales targets (wages % of sales) efficiently and effectively.

What you'll bring to the team:

• Experience in retail store leadership
• Understanding of local market and requirements relevant to new store openings.
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Exceptional leadership capabilities with a history of attracting, developing, motivating and retaining talent.
• Demonstrated understanding of service excellence in a consumer environment.
• Excellent communication skills.
• Bonus: you have worked in beauty retail

Fox Group is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially. 

We thank all applicants for your interest in this exciting opportunity, however, only qualified applicants will be contacted.