Team Leader

Position Summary:

The Team Leader is responsible for ensuring Individuals Accessing Services (IASs) receive the support they need to achieve their goals and lead fulfilling lives. This involves effectively managing designated programs with a caseload of IASs that benefit from community engagement activities as well as residential services. The Team Leader ensures that the day-to-day needs of IASs are being met through ongoing liaison with workers (employees and contractors) and all stakeholders. This position ensures appropriate steps are taken if any serious issues or concerns emerge. The Team Leader plays a lead role in the development of client support plans (ISPs, PPPs, and RPs) and liaises with workers to update and maintain these documents and other required documentation through ShareVision.

The Team Leader ensures that workers under their supervision are equipped and empowered to successfully execute their roles to provide the best services possible. This position creates a culture of engagement, recognition, accountability, and high performance. This is achieved through ongoing coaching, mentoring, and leading by example so workers have the confidence and support to make decisions and solve problems within their delegated authority. The Team Leader must follow all Vantage policies and procedures, health and safety protocols, legislative protocols, strive to meet CET standards at all times, and ensure that their teams do the same.

Accountabilities:

1. Ensure that the day-to-day needs of IASs are being met and that Vantage policies and procedures are being followed

• Liaise with workers, guardians, trustees, families, IAS networks, and other community support services and resources
• Liaise with guardians and trustees to ensure quality of services, ongoing informed consent, and any serious IAS concerns
• Provide oversight to contractors through ongoing communication, conducting regular home visits and relevant documentation are noted and uploaded
• Ensure that any incidents are reported and that the appropriate process is followed for both critical and non-critical incidents
• Provide all relevant information and support to the Director, Projects & Risk Management (or designate) to complete any abuse investigations
• Ensure the development of emergency plans for IASs, all safety measures are in place within homes, and all workers are trained in health and safety and emergency procedures
• Provide on-call support as per the rotational schedule
• Review and approve reconciliation of client funds
• Create and maintain quarterly/monthly/weekly/daily schedules as per program requirements
• Work with Human Resources in the hiring and onboarding of new workers
• May need to step in to do frontline work when there are significant staffing issues

2. Ensure that IAS support plans are completed so that they can achieve their goals, and the best approaches are used by all workers

• Lead and assess the research, development, and implementation of programs to meet IAS outcomes
• Take a lead role in the development, monitoring, and updating of Individual Support Plans (ISPs), Planned Positive Practices (PPPs) and Restrictive Procedures (RPs)
• Gather consents and other required documents from stakeholders, guardians, IAS, and other service providers
• Liaise with workers to complete and update support plans and ensure that outcomes tracking is completed throughout the year on ShareVision. This includes outcome updates, changes to IAS information, and all relevant information is up to date for each IAS
• Ensure that other required documentation is being completed appropriately in a timely manner

3. Effectively supervise workers so they are empowered and equipped to provide the best services possible

• Ensure 1:1s and informal check-ins are done on a regular basis throughout the performance management cycle
• Ensure annual performance goals are set, ongoing feedback is provided, and performance evaluations are done in a timely manner
• Support the growth and development of workers through ongoing coaching, mentoring, and supporting job-related formal and informal training
• Foster a culture of recognition and appreciation
• Empower workers to make decisions confidently based on the position's delegated authority
• Follow, implement, and work with the Human Resources Department to ensure employment standards, human rights, and common law obligations are met
• Ensure worker qualifications are up to date
• Authorize leave requests and timesheets
• Facilitate team/support meetings on a regular basis

4. Manage all administrative requirements of contractors

• Approve and forward all monthly invoices from contractors and respite workers to Accounting Team
• Complete compensation letters for respite workers
• Ensure that all contracts and funding letters are completed, and renewals are done in a timely manner
• Ensure that all mandatory training is up to date and submitted
• Ensure that all contract obligations are being met and if there any ongoing concerns that the proper process/recourse is implemented
• Manage the recruitment of contractors to ensure appropriate matches are made based on specific IAS criteria
• Ensure that contractors have the appropriate training needed to fulfill contract requirements, which often requires one-on-one coaching to contractors that are not digitally strong or able to complete documentation appropriately

Competencies Required

• Leadership: promotes Vantage's vision, mission, goals, values, and culture; builds leadership capacity; and resourcefully manages the team's priorities by providing guidance, direction, and support to stakeholders
• Decision Making: uses strong critical thinking tomake timely, informed decisions that enhance the quality-of-service delivery; and considers the constraints and risks including liability issues
• Communication: able to communicate effectively with IASs, workers, and external stakeholders using a variety of communication mediums; have difficult conversations in a tactful way; and writes documentation professionally and in a timely manner
• Adaptability: adapts to changing organizational needs, conditions, and work responsibilities; and cultivates a work environment for the team to manage change well
• People-focused: fosters an inclusive and positive work environment for the team's diverse workforce; and promotes cooperation and commitment to achieve goals
• Learning: proactively identifies ways for self-improvement and leadership development, and fully supports the growth and development in all workers

Qualifications/Experience

• Two-year diploma in Human Services Field; degree in a related field preferred
• 3-5 years of experience in a relevant field
• 2-3 years of supervisory or augmented leadership experience
• Mandatory training (First Aid & CPR, The Mandt System, ASIST, Abuse Protocol, Mental Health First Aid, Med Assist, Universal Precautions, and PPP & RP) and other individual specific training (training and recertification opportunities are provided by Vantage)
• Must have a clear Vulnerable Sector Check (applied within the last 6 months)
• Proficient with Microsoft 365
• Flexibility with schedule and work time is needed due to weekend on-call rotation, meetings with contractors, and urgent needs that may arise
• Possession of a reliable car with personal liability insurance, providing a minimum coverage of two million ($2,000,000.00)
• Possession of a Class 5 - Non GDL Driver's License with a clean drivers abstract and no restrictions

We are committed to creating an environment that is fair, respectful and supportive for our employees, candidates and clients. Having a diverse pipeline of candidates is essential in helping Vantage find top talent. Diversity, equity and inclusion also help us build the best team where different perspectives, experiences and beliefs are valued, leading to better performance.

Please help us gauge how we're holding after our commitment to diversity, equity and inclusion by answering the first 5 questions in the screening questionnaire. Your participation will help us build on our inclusive culture. Your responses to these questions will be confidential. Completion of these screening questionnaires are optional and won't affect your application for current and future opportunities.

Join our dedicated and supportive team at Vantage, where you can make a meaningful difference in the lives of individuals with developmental disabilities while enjoying a vibrant and fun work environment. In addition to a competitive salary, you'll have the opportunity to grow professionally and contribute to our mission of promoting independence and delivering joy-filled opportunities.

Apply now and be a part of our team where work and passion align

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Please note that due to the high number of applications received, only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care
• Wellness program

Application question(s):

• Do you identify as a member of visible minority (persons, other than indigenous people who are non Caucasian in race or non-white in color)? Answer Yes, No or Prefer Not to Answer
• Do you identify as an indigenous person (people who are First Nation, Inuit or Métis. First Nation includes treaty, status or registered Indians as well as non-status and non-registered Indians)? Answer Yes, No or Prefer Not to Answer
• Do you identify as a person with a disability? Answer Yes, No or Prefer Not to Answer
• Do you identify as being part of the 2SLGBTQIA+ community? Answer Yes, No or Prefer Not to Answer
• What are your preferred pronouns? Answer She/Her/Hers, He/Him/His, They/Them/Their, Others or Prefer Not to Answer
• Do you have a current (within the last 6 months) police check within vulnerable sector?
• What will be yoursalary expectation for this role (in CAD, annually)?

Experience:

• supervisory: 2 years (preferred)
• direct disability support: 1 year (preferred)

Licence/Certification:

• Full Class 5 (Not a GDL) Drivers License (required)

Work Location: In person