Director, Operations

Job Description

What is the opportunity?

The Solution Acceleration & Innovation (SA&I) team strives to position RBC as a Global Leader in Innovation with a focus on emerging opportunities and technologies. The team builds new products and capabilities, with a primary focus on emerging technologies, payments, security, data and privacy. We are a multi-disciplinary team with workspaces in Toronto, ON and Orlando, FL consisting of cutting-edge technology researchers and experts, strategists, product managers, project managers, security and payments experts, developers and designers. This allows us the ability to not only generate a product concept but create and launch products in market.

The Director, Operations & Enablement will play a critical role in enabling success of SA&I by leading core operations and supporting communication and strategy. This role focuses on driving operational excellence, improving efficiency, and ensuring team alignment, while also enabling innovation. This role will ensure strong operational discipline, compliance, and sound financial management across the team.   

What will you do?

• Direct and oversee and drive accountability for team performance metrics by creating and maintaining KPIs to measure productivity, outcomes, and business risk; provide executive-level reporting on progress and drive continuous improvements in how SA&I operates.

• Provide Leadership to support HR and team operations (onboarding, role tracking, contractor oversight) to ensure seamless day-to-day functioning, workforce effectiveness, and compliance.

• Lead operational process optimization initiatives to streamline day-to-day workstreams, introduce automation, and remove inefficiencies, positioning the team for growth.

• Support and deliver the communication operations, including strengthening the communication portal, producing materials, and ensuring alignment across SA&I.

• Ensure clear communication and adoption of operations updates and initiatives through presentations, briefings, and knowledge-sharing channels that keep teams aligned and informed.

• Facilitate cross-functional operational collaboration by aligning stakeholders on objectives, execution plans, and delivery timelines.   

• Support strategic growth and innovation by contributing to ideation workshops, exploring new business models, and scanning for emerging trends and opportunities, while ensuring operational feasibility and risk management in partnership with subject-matter experts (AI, blockchain, payments, data privacy).

What do you need to succeed?

Must have:

• 5+ years of leadership experience in in Operations, Business Management, Program Management, or Management Consulting with proven ability to manage teams and oversee multiple workstreams.

• Strong operational leadership mindset with the ability to design, refine, and govern processes that improve effectiveness, measure productivity, and streamline execution.

• Proven ability to lead complex operational programs, balancing multiple workstreams and priorities in a dynamic environment.

• Exceptional communication and presentation skills (storyboarding, visual communication, influencing) with strong proficiency in PowerPoint and Excel.

• Strong analytical and problem-solving skills with the ability to apply operational framework, manage complexity, and connect operations to broader enterprise priorities. 

• Entrepreneurial and proactive leadership style - resourceful, accountable, and able to deliver outcomes with limited oversight while enabling team performance.

Nice to have:

• 5+ additional years progress experience in Operations, Business Management, Program Management, Management Consulting, Financial Services, Entrepreneurial environment, or other comparative experience.

• Post-secondary degree in Business, Finance, Economics, other related discipline; a post-graduate degree such as an MBA/EMBA, Master's in Finance, Economics, Accounting or a similar field is an asset.

• Experience in financial services or other complex, highly regulated industries.

• Experience leading enterprise-wide operational initiatives with measurable business impact.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Consistent access to training, education and professional development opportunities

• Be a part of a collaborative team that brings outside-in thinking to RBC 

Job Skills

Business Oriented, Communication, Decision Making, Long Term Planning, Organizational Change Management, Program Management, Resource Coordination, Results-Oriented, Team Management, Time Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities

---