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Service Technician

2 weeks ago

Montreal, Quebec, Canada Miele Full time $45,000 - $70,000 per year

About Miele   
 
What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. 

Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore Become one of more than 23,000 Miele employees in 50 countries around the  

world who are committed to making our products even better every day - and help us to expand our innovation leadership.

About your workplace

Service Technician

About Your Workplace

As a part of our Field Service team, the successful candidate will join a group whose focus will be supporting and providing a premium service experience for our consumers, working closely with systems and colleagues throughout the organization. You will be responsible for a high level of communication and execution of repairs on site in consumers homes, utilizing your skills to ensure a positive experience is provided each time.

Your Responsibilities

  • Provide positive consumer interactions at the highest level. 
  • Complete service work as assigned. 
  • A remedy is their responsibility with the support of the resources around them as required (RSM, Customer Care, Technical Management, etc) 
  • Provide feedback to management. 
  • Based on findings after attending a site, to resolve service and installation challenges. 
  • Based on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services. 
  • Domestic service, project, and showroom related work.
  • Support as required from service/installation perspective. 
  • Interaction with Service Business Support.
  • Update Customer Care and/or Office of the President on consumer challenges. 
  • Have a strong command of all Miele systems. 
  • MSD, Mobile Client, Radaro, CRM platforms, etc 
  • High Level of efficiency and effectiveness in required processes. 
  • Inventory and parts use to be efficient and processes followed to ensure a high level of organization. 
  • Set a positive example on workplace and van maintenance with a strong focus on upkeep for all employees. Appropriate hygiene, attire, positive approach, and attitude to be applied or followed. 
  • Participate in, complete, and support other tasks as assigned. 
  • Follow and adhere to all Miele Ltd. policies and procedures. 
  • Work safely completing all assigned training, following Miele H&S policies as well as municipal laws and requirements. 

What we are looking for

  • Appliance repair and installation knowledge to be at the highest level in your field. 
  • Accurate and complete diagnosis using your experience and the tools provided. 
  • Follow any required process to allow for only the parts required to be used and submit feedback via appropriate channels.  
  • Exceptional skill in customer service/administrative capacities. 
  • Organized, punctual and confident that they can complete tasks accordingly. 
  • Strong command of escalation resolution, when you attend….repairs are completed and/or there is a clear expectation with the customer on next steps. 
  • Communicates in a clear, positive, and professional manner. 
  • Ability to make decisions that are in the best interest of the brand and the consumer experience. 
  • Effective communication and presentation skills with peers on facts and guidance when required. 
  • Computer skills & knowledge (Outlook, Apple System, iMessage, Facetime, MS Teams, Excel). 

Education and Certifications/licenses 

  • Valid driver's license 
  • Minimum G3, G2 preferred or equal gas certification by Province of application…requirements to be considered, and/or… 
  • Electronics or Electrical Engineering Technicians Diploma, and/or… 
  • Course in Appliance repair at accredited college/provider 
  • Bilingual in French and English

Our Benefits

  • Personal development and career opportunities – grow with us
  • 100% Company Paid Benefit Plan
  • Life Insurance, Disability and a Health Spending Account
  • DPSP's – Company contributes 6% of salary – no employee matching required
  • Employee discounts on a wide range of premium products and services
  • Great working conditions and other incentives to attract and retain great talent like you.

Contact

Angelica Zabbal

Talent Acquisition Specialist